Job Description
What you will do
• Manage all hardware, software, and configuration tasks across roaming platforms, ensuring timely resolution of incidents within agreed SLAs.
• Support Incident Management teams by leading complex incident investigations, delivering root cause analyses, and implementing permanent fixes.
• Own, plan, and execute changes by reviewing and performing Methods of Procedure (MoPs) for software upgrades, capacity enhancements, certificates, security patches, and platform updates.
• Review and validate changes initiated by external teams to ensure risk-free implementation and continuous service availability.
• Monitor and optimise core network KPIs, identifying deviations and implementing corrective actions.
• Troubleshoot 2G/3G/4G/5G SA/NSA protocol-level message flows as per 3GPP standards.
• Collaborate closely with external vendors to resolve complex technical issues and obtain required support.
• Drive cybersecurity compliance by ensuring timely execution of patches and security hardening.
• Support new project transitions by reviewing HLDs and LLDs, conducting functional and non-functional validations, and performing system testing.
• Identify and deliver service improvement initiatives focused on operational tools, processes, and workflows.
• Participate in trainings and knowledge-sharing workshops to build expertise across the team.