Job Description
If you’re a digital professional who thrives on owning performance, improving user experience, and keeping business-critical platforms running at their best, this could be your next move.
This is an opportunity to take full ownership of Boots Hearingcare’s website, app, and e-commerce performance. You’ll be responsible for ensuring everything runs seamlessly- from uptime and security to booking journeys and customer experience, while driving continuous improvement across our digital estate.
This isn’t just website management- it’s ownership.
No reactive firefighting. No lack of control. Just the autonomy, visibility, and backing to optimise and evolve a business-critical digital platform.
The digital environment
You’ll operate within a growing digital function, working across marketing, data, development, and external partners to deliver a high-performing digital experience.
The role offers:
- End-to-end ownership of website, app, and e-commerce performance
- Responsibility for platform stability, uptime, and security
- Direct impact on customer journeys and online bookings
- Collaboration with global teams, agencies, and internal stakeholders
- The opportunity to shape how digital supports business growth
This role is about owning the platform, not just maintaining it.
The role
As a Website Manager, you’ll:
- Own the operational performance, stability, and security of the website and app
- Manage website updates, CMS improvements, and content deployments
- Ensure online booking functionality is optimised and running smoothly
- Monitor and improve website performance, uptime, and user experience
- Lead issue identification, troubleshooting, and bug resolution
- Maintain compliance with GDPR, cookies, accessibility, and security standards
- Manage analytics and tracking (GA4, Tag Manager) to ensure accurate data
- Drive continuous improvement across website, app, and e-commerce performance
- Work with agencies, developers, and internal teams to deliver enhancements
You’ll ensure the digital experience is not only stable-but constantly improving.
What’s in it for you
- Competitive salary (DOE)
- Annual performance related bonus
- Hybrid working from our Nottingham HO
- 25–30 days annual leave plus bank holidays
- Boots Discount Card
- Pension scheme & life assurance
- Flexible Benefits Box
- Telus wellbeing support – confidential support inside and outside work
- Long service awards recognising your contribution
What we’re looking for
- 4–6 years’ experience managing websites or digital platforms
- Experience owning website performance, uptime, and user experience
- Strong understanding of CMS platforms, hosting, and web technologies
- Experience with analytics tools (GA4, Tag Manager)
- Knowledge of GDPR, security, and compliance requirements
- Strong problem-solving and troubleshooting skills
- Experience working with agencies, developers, and cross-functional teams
Desirable
- Experience within retail, e-commerce, or healthcare environments
- Experience managing app platforms or digital ecosystems
- Experience driving UX or conversion improvements
We care. We drive innovation. We strive for excellence. We build the best team.
#BootsHearingcare