Value Added Services Specialist (Customs & Trucking) - Hanoi

1. Overall Job Purposes

VAS Specialist is responsible for ensuring the efficient and compliant processing of import and export shipments through customs, arranging domestic/ cross border trucking and performing other value-added services as required.

2. Main Tasks & Key Responsibilities

· Serve as the primary contact for customers to arrange customs clearance, trucking, and other value-added services.

· Ensure all documents are complete and correct before proceeding with customs clearance.

· Prepare and process import and export declarations according to current customs regulations.

· Provide consultation to customers regarding customs regulations, classification, commodity regulations, etc., with support from the team leader or trade compliance manager when needed.

· Arrange appropriate trucking plans.

· Work with relevant parties to arrange cross-border trucking service

· Manage supplier performance for all required services.

· Ensure all timestamps and milestones are updated correctly and on time.

· Liaise with customs authorities and suppliers to resolve any issues or queries related to shipments (e.g., escalations, disputes, irregularities).

· Manage files in the DGF operational system end-to-end (from file creation and document upload to billing and file closure).

· Ensure customs and transportation documents (POD, etc.) are archived properly as per internal requirements.

· Perform required post audits.

· Prepare necessary internal and customer reports.

· Participate in or lead continuous improvement projects.

3. Qualifications

· Compliance and continuous improvement mindset.

· Strong attention to detail and accuracy.

· Open-minded attitude.

· Good teamwork spirit.

· Ability to work under pressure and meet tight deadlines.

· Proven experience in customs brokerage, import/export operations, domestic/ cross-border transportation, or a similar role.

· Customs brokerage license (is a plus).

· Strong communication and problem-solving skills.

· High degree of written, verbal, and organizational skills.

· Proficient in English, especially in writing and speaking