Cloud Technician

What you'll be doing:   As our Cloud Support Technician, you’ll be the first point of contact for customers, providing responsive and effective support. You’ll manage service desk tickets from start to finish - logging, tracking, and resolving issues, and escalating when needed to keep operations running smoothly.     In addition, you will: - Monitor and manage security and backup alerts to maintain system integrity - Assess and triage tickets, prioritising incidents for timely resolution - Identify recurring issues and proactively flag...