ODM CEX Program Specialist

Role Purpose

• Support sales team to achieve business target.
• Process customers' orders in compliance with the SOX and relative rules.
• Satisfy customers to develop business in Taiwan.

Key Responsibilities

• Collaborate sales team and internal departments to achieve business target and meet customer requests.
• Sales order implementation and management, ERP system operation.
• Closely track shipment status and coordinate with related departments to achieve on time delivery.
• Respond to customer’s inquiry; coordinate with related departments to handle customer feedback and claims for customer satisfaction.
• Support sales data and report on a regular basis.
• Ensure ‘Order to Cash’ process clean, in compliance with the SOX and relative rules.

Experiences/Education - Required

• Bachelor degree and above is required.
• 2-3 years above working experience in customer service, international trading or logistics related fields is preferred.
• Customer oriented and commercial understanding.
• Good interpersonal and communication skills, teamwork player.
• Fluent in reading and written English, workable oral English.
• Good knowledge on computer and Microsoft Office.
• Master of import & export knowledge is a bonus.
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