NAM Services Business Process Manager - Customer Service/Sales, Component Overhaul & Repairs

Driving digital adoption of e-commerce platforms such as Parts 360, Customer Service Cockpit, and StationOne.,

Ensuring the correct usage of required systems and adherence to processes from a systems perspective.,

Maintaining accurate and complete data, including data from other functions and streams.,

Performing system management tasks such as IDOC errors management and COGI errors management.,

Leading root cause analysis and implementing corrective actions for process, data, system, and tool issues.,

Identifying improvement opportunities, defining actions, and ensuring achievement of targeted improvements.,

Providing technical support and training to Key Users on processes, data, systems, and tools.,

Supporting user access reviews and authorizations in line with internal control rules.,

Actively participating in the regional Key User expert network and sharing best practices and improvements.,

Coordinating system configuration changes, testing tool changes, and leading deployment of new tools while ensuring effective change management."