Senior Health and Wellness Operations Manager (1785)
Job Description
POSITION OVERVIEW
The Manager of Operations is responsible for ensuring all Senior Health and Wellness Centers provide engaging
and holistic wellness programming to older adults in Harris County while maintaining exceptional compliance
standards as directed by our funders.
The Manager of Operations ensures each BakerRipley Senior Health and Wellness Center offers engaging
programs across 8 domains of wellness to older adults in the communities we serve. Ensures that we meet or
exceed standards during annual program monitoring. Provides positive and constructive leadership and
professional development to all Senior Center Specialists. The Manager of Operations must be able to be
proactive, self-driven and lead team members through change and innovation.
This role places strong value on the mentorship and development of team members, drives a positive staff
culture, and seeks to problem solve as a strong collaborator with other leaders and team members in both program and support areas.
Essential Functions
- Remains knowledgeable of all Senior Health and Wellness Center related contract and funding source requirements; evaluates and ensures compliance with Area Agency on Aging standards and any other contracting requirements; completes or ensures completion of any tasks necessary to bring centers into compliance.
- Works with Senior Center Specialists in the creation of innovative and engaging programming to increase attendance and participation at the sites.
- Supervises Senior Center Specialists. Provides clear performance expectations; implements disciplinary procedures to address performance issues; conducts annual performance reviews; fosters a positive and inclusive environment; encourages staff development, independent decision making and personal responsibility/ownership of site.
- Provides troubleshooting and problem-solving support to Senior Center Specialists for day-to-day operations while encouraging their independence.
- Ensures Senior Health and Wellness Centers are in AAA program compliance by conducting weekly site visits amongst BakerRipley sites. Verifies proper equipment functions, required posting adherence, site safety precaution are in place. Notifies the Compliance Coordinator to provide corrective action if necessary.
- Builds and maintains relationships with stakeholders, including local nonprofit organizations, community partners, and teams to foster collaboration and program integration.
- Ability to develop strong working relationships with funders and attend funder meetings as needed.
- Stays informed and keeps Leadership updated on all AAA contract rules and policy changes. Trains new staff onoperations best practices and provides continuing education to staff.
- Ensure that staff are meeting performance objectives for grant requirements.
- Recruits and hires program staff in collaboration with the Director of Senior Health & Wellness.
- Ensure all necessary compliance documentation is collected in a timely manner in preparation for the annual audit.
- In collaboration with the Compliance Coordinator, ensures all meals and supplies are ordered as needed for sites.
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Represents BakerRipley’s Senior Health and Wellness Centers to other agencies and community organizations at assigned meetings.
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Ensures site coverage as needed for staff extended absences.
JOB FUNCTIONS
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Benchmark Job |
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Remote Work Eligible |
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Essential Functions
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Essential Function |
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Remains knowledgeable of all Senior Health and Wellness Center related contract and funding source requirements; evaluates and ensures compliance with Area Agency on Aging standards and any other contracting requirements; completes or ensures completion of any tasks necessary to bring centers into compliance. |
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Works with Senior Center Specialists in the creation of innovative and engaging programming to increase attendance and participation at the sites. |
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Supervises Senior Center Specialists. Provides clear performance expectations; implements disciplinary procedures to address performance issues; conducts annual performance reviews; fosters a positive and inclusive environment; encourages staff development, independent decision making and personal responsibility/ownership of site. |
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Provides troubleshooting and problem-solving support to Senior Center Specialists for day-to-day operations while encouraging their independence. |
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Ensures Senior Health and Wellness Centers are in AAA program compliance by conducting weekly site visits amongst BR sites and subcontractor locations. Verifies proper equipment functions, required posting adherence, and site safety precautions are in place. Identifies and provides corrective action if necessary. |
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Stays informed and keeps senior manager updated on all AAA contract rules and policy changes. Trains new staff on compliance rules and operations best practices and provides continuing education to staff. |
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Ensures all necessary compliance documentation is shared with Systems and Data team in a timely manner in preparation for the annual audit. |
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Schedules all site inspections in accordance with AAA requirements. |
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Ensures all meals and supplies are ordered as needed for sites. |
Essential Functions
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Essential Function |
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Represents BakerRipley’s Senior Health and Wellness Centers to other agencies and community organizations at assigned meetings. |
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Ensures site coverage as needed for staff extended absences. |
Additional Responsibilities
Required for All Jobs
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Performs other duties as assigned |
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Complies with all policies and standards |
PREFERRED/ REQUIRED QUALIFICATIONS
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Education |
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Education Level |
Education Details |
Required/ Preferred |
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Bachelor's Degree |
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Preferred |
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Work Experience
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Experience |
Experience Details |
Required/ Preferred |
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4-6 years |
3-5 years of program management experience |
Preferred |
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Knowledge, Skills and Abilities
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KSAs |
Proficiency |
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COMPUTER/ SYSTEMS/ SOFTWARE PROFICIENCY: • Microsoft Office Suite and Client Management systems, |
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Licenses and Certifications
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Licenses/Certifications |
Licenses/Certification Details |
Time Frame |
Required/ Preferred |
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DL NUMBER - Driver License, Valid and in State |
Valid Texas Driver’s License |
Upon Hire |
Required |
and |
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Certified Professional Food Manager, Food Safety Manager Certification |
Food Managers Certification or ability to obtain. |
Upon Hire |
Required |
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PHYSICAL DEMANDS/WORKING CONDITIONS Physical Demands
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A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. |
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Physical Demand |
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Rarely |
Occasionally |
Frequently |
Constantly |
Weight |
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Standing |
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X |
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Walking |
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Sitting |
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X |
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Lifting |
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Carrying |
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Pushing |
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Pulling |
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Climbing |
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Balancing |
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Stooping |
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Kneeling |
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Crouching |
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Crawling |
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Reaching |
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Handling |
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Grasping |
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Feeling |
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Talking |
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Hearing |
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Repetitive Motions |
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Eye/Hand/Foot Coordination |
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Working Environment
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While performing the duties of this job, the associate is required to work within the selected working environments. |
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Working Condition |
N/A |
Rarely |
Occasionally |
Frequently |
Constantly |
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Extreme cold |
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Extreme heat |
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Humid |
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Wet |
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Noise |
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Hazards |
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Temperature Change |
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Atmospheric Conditions |
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Vibration |
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BakerRipley is an equal opportunity employer/program. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any status protected by federal, state, or local laws. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws. Auxiliary aids and services are available upon request for persons with disabilities.