This role is in support of Cencora's third party logistics service in Europe operating through our Alloga business.

Job Purpose
Reporting to the Vice President, Quality Assurance, IBG, with a dotted-line reporting relationship to the Managing Director, Alloga Italy, the incumbent is responsible for leading the overall Quality programme for the new facility and for establishing and maintaining an effective Quality Management System and organisation, including the regulatory assurance programme for Alloga Italy across all services and products.

Job Context

As a member of the Italy management team, the role contributes to the country strategy, objectives, investment priorities, and their effective execution.

The role is embedded within the Enterprise and Divisional Quality organisation and forms part of the AH/Alloga country Quality leadership team, ensuring alignment with Cencora and divisional standards, the adoption of best practices, and the active leveraging of synergies to support continuous improvement.

Key Responsibilities

Overall responsibility for leading, developing, strengthening, and executing an effective Quality Management System and regulatory assurance programme for Alloga Italy in accordance with Cencora and divisional standards, as well as applicable international and national requirements, including ISO 9001, EU GDP/GMP, controlled drugs regulations, and other relevant regulatory requirements for specialty services, while supporting business growth and customer expectations.

• Act as the company Technical Director and Responsible Person (RP), Wholesale Qualified Person (WQP), and Responsible Person – Importation (RPi) in accordance with applicable procedures and regulatory requirements.
• Lead the end-to-end Quality programme for the new facility, ensuring delivery within agreed timelines, budget, and quality standards through effective cross-functional collaboration, and ensuring successful qualification, audit, licensing, and operational readiness.
• Ensure that all relevant certifications, including distribution and manufacturing authorisations, remain current and that legally required Quality personnel are appropriately staffed and registered for all existing and planned services.
• Lead the Quality aspects of business expansion initiatives, ensuring compliance with regulatory standards, licensing requirements, organisational set-up, and importation requirements for new services and products.
• Provide regulatory oversight of national and European GDP/GMP/GxP requirements, assess their impact on the Quality Management System and operations, and ensure effective implementation, including the provision of expert advice to operational leadership.
• Establish and maintain effective and efficient Quality processes and documentation management, including Standard Operating Procedures and Work Instructions, reflecting current regulatory requirements, Enterprise and IBG standards, and operational excellence principles.
• Establish and lead an effective Quality training management programme to ensure a high level of Quality knowledge, targeted onboarding, and the ongoing qualification of all personnel in support of compliance, operational performance, and customer satisfaction.
• Monitor adherence to and performance of the Quality Management System and customer satisfaction by establishing and maintaining Quality KPIs, leading the Quality Management Review, proactively communicating risks to management, and driving timely mitigation actions.
• Establish an effective and efficient Quality investigation and CAPA management process to ensure timely and accurate execution and to drive systematic continuous improvement.
• Implement and sustain a strong state of inspection readiness and foster a robust Quality culture across the Alloga Italy organisation.
• Lead a Quality improvement programme for Alloga Italy, aligned with the broader IBG programme, to drive standardisation, innovation, investment in new technologies such as eQMS, and further digitalisation and automation as a competitive advantage.
• Lead and develop the Quality organisation as a high-performing and motivated team with an appropriate organisational structure and competency profile.
• Assume responsibility for the annual Alloga Italy Quality budget, including the management of both capital and operating expenditure.
• Represent Alloga Italy in interactions with regulators, customers, relevant external forums, and professional associations.

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Education

• Master’s degree in a relevant discipline, such as Pharmacy, Science, Quality Management, or Engineering, accepted as a qualification for the Technical Director role in Italy.
• Additional business-related certifications are preferred, such as Auditor, MBA, Operational Excellence (Lean/Six Sigma), organisational change, or Project Management qualifications.

Specific Skills

• In-depth knowledge of Italian, EU, and international pharmaceutical Quality regulations and standards, including GxP, ISO, ATMP, medical devices, controlled drugs, CTS, and other regulations relevant to the business scope, as well as recognised industry standards and best practices.
• Strong interpersonal and communication skills, with the ability to influence and motivate stakeholders at all organisational levels, from shop floor to senior management.
• Strong management capability to identify and prioritise business opportunities, risks, and needs, and to lead complex initiatives from concept development and business case preparation through to project planning and execution within agreed timelines, budget, and quality standards.
• A collaborative facilitator and leader who builds consensus and mutually beneficial solutions while championing Quality with internal and external stakeholders.
• Strong leadership capabilities and a proven track record of building high-performing, stable, and motivated teams.
• Openness to industry trends, technical innovation, and new ways of working.
• Advanced proficiency in English and Italian is required; the candidate must possess strong written and verbal communication skills in both languages.

Experience

• Proven life sciences experience of more than 10 years across multiple companies and functions, including at least 5 years in leadership roles within GDP/GxP Quality Assurance or Quality Systems management in the wholesale distribution, medical device, and/or pharmaceutical sectors.
• Demonstrated success in leading the Quality programme for a new facility or a major reconstruction project within agreed timelines and budget, and in accordance with defined quality standards.
• Successful line management experience in building and leading high-performing and motivated teams.
• Experience in leading change initiatives, reorganisations, technical transformations, mergers and acquisitions, and business expansion, with the ability to manage ambiguity and complexity across processes, systems, and people.
• Proven track record in establishing Quality Management Systems and organisations, implementing significant Quality mitigation measures, and managing relationships with authorities and clients.

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: Alloga Logifarma S.A.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned