Job Description
Overview Ottolenghi began in a small deli on Notting Hill's Ledbury Road in 2002. From there, we've developed a style of cooking and hospitality rooted in Middle Eastern and Mediterranean traditions, that also draws in diverse influences and ingredients from around the world. Our commitment to the championing of vegetables & unusual ingredients, has led to what some call The Ottolenghi effect- a shorthand for the creation of a meal full of colour, flavour and joy. Over 20 years, we have become a proud family of delis and restaurants where you’ll find vibrant food, low intervention wines, and warm hospitality. We offer lifelong careers, foster talent, and put people at the heart of everything that we do. About the role At Ottolenghi, food is at the heart of everything we do, but people are what make us exceptional. Located within the iconic Bicester Village, our vibrant deli, restaurant and retail space welcomes guests from across the UK and around the world. As a Front of House Team Member, you will be the face of Ottolenghi, creating exceptional first impressions and ensuring every guest receives the warm, personal service that defines our brand. You'll work across our deli, retail and restaurant operations, building expertise in multiple areas while developing a broad range of hospitality skills. Working alongside a talented and supportive team, you'll help bring the Ottolenghi experience to life for every guest who walks through our doors. Responsibilities What you'll be doing: Greeting our guests with a warm welcome Passionate about delivering exceptional customer service and a commitment to exceeding guest expectation Working with other team-members to ensure a streamline service Assist in other areas as needed, including bar shifts Selling products with knowledge in our shop area Giving great customer service when serving our guests food and drink Qualifications What we're looking for: Experience in hospitality, retail, food service or customer-facing environments A passion for delivering exceptional guest experiences Strong communication skills and excellent spoken English A positive, can-do attitude and willingness to learn Confidence working in a fast-paced environment Flexibility to work across different areas of the business A genuine interest in food, drink and hospitality Most importantly, we're looking for people with personality, enthusiasm and a natural desire to make others feel welcome. What's in it for you: 28 days annual leave per year, inclusive of bank holidays Delicious Ottolenghi staff meals on shift and generous staff discount Health and well-being support through our HSF healthcare plan (covering dental, optical, physiotherapy, and more), plus a 24/7 GP helpline and access to Perkbox discounts Refer a Friend Bonus: £500 for each successful referral Learning & Development opportunities including management coaching, WSET wine training, Ottolenghi Chef’s Academy workshops, and access to external courses A warm, inclusive working culture where individuality, growth, and creativity are celebrated Enhanced Parental Pay after two years’ service A special birthday treat to celebrate your day Exclusive workshops and demos, including cooking, food, wine, and cocktail sessions in the Ottolenghi Test Kitchen A collaborative and creative environment where your ideas are valued Our culture At Ottolenghi, we celebrate individuality, creativity and collaboration. We believe great hospitality starts with a great team environment. You'll be surrounded by passionate people who care deeply about food, service and supporting one another. We invest in our people, encourage personal growth and create opportunities for long-term careers. If you care about great food, great people, and doing things properly, we'd love to hear from you.
What we're looking for: Experience in hospitality, retail, food service or customer-facing environments A passion for delivering exceptional guest experiences Strong communication skills and excellent spoken English A positive, can-do attitude and willingness to learn Confidence working in a fast-paced environment Flexibility to work across different areas of the business A genuine interest in food, drink and hospitality Most importantly, we're looking for people with personality, enthusiasm and a natural desire to make others feel welcome. What's in it for you: 28 days annual leave per year, inclusive of bank holidays Delicious Ottolenghi staff meals on shift and generous staff discount Health and well-being support through our HSF healthcare plan (covering dental, optical, physiotherapy, and more), plus a 24/7 GP helpline and access to Perkbox discounts Refer a Friend Bonus: £500 for each successful referral Learning & Development opportunities including management coaching, WSET wine training, Ottolenghi Chef’s Academy workshops, and access to external courses A warm, inclusive working culture where individuality, growth, and creativity are celebrated Enhanced Parental Pay after two years’ service A special birthday treat to celebrate your day Exclusive workshops and demos, including cooking, food, wine, and cocktail sessions in the Ottolenghi Test Kitchen A collaborative and creative environment where your ideas are valued Our culture At Ottolenghi, we celebrate individuality, creativity and collaboration. We believe great hospitality starts with a great team environment. You'll be surrounded by passionate people who care deeply about food, service and supporting one another. We invest in our people, encourage personal growth and create opportunities for long-term careers. If you care about great food, great people, and doing things properly, we'd love to hear from you.
What you'll be doing: Greeting our guests with a warm welcome Passionate about delivering exceptional customer service and a commitment to exceeding guest expectation Working with other team-members to ensure a streamline service Assist in other areas as needed, including bar shifts Selling products with knowledge in our shop area Giving great customer service when serving our guests food and drink