Client Solutions Manager (Commerce) - Israel

The e-commerce team partners with leading commerce clients in the Israeli market, helping them scale their businesses through TikTok advertising worldwide. We act as strategic advisors, providing expert guidance, data-driven insights, and best-in-class support to maximize their success on our platform.

Responsibilities

• Manage and grow post-sale client relationships of auction ads offerings by monitoring and analyzing ad campaigns, and proactively take initiative to improve results.
• Analyze campaign performance data to offer clients data-driven business insights, at the same time use those insights to improve our advertising offerings.
• Establish long-term relationships with key clients and make sure their business needs are taken care of by cross-functional team.
• Drive education on product and company updates, and share company best practices as relevant to clients or agencies' business.
• Share marketplace feedback and guide our advertising strategy.
• Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team.
• Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign and provide technical support.
• Responsible for improvement of product feature adoption and consistently drive the product improvement from market feedback.
• Develop automated reports utilizing the company's internal data tools and Excel.

Minimum Qualifications:

• Experience in media buying in the ecommerce industry or proven track record in scaling and managing successful ecommerce clients.
• Experience in account management/client service roles in digital marketing.
• Experience in media buying / user acquisition positions focused on performance marketing, preferably in the ecommerce industry.
• Ability to analyze data and identify insights to assess campaign performance.

Preferred Qualifications:

• Proactive attitude with excellent data analytical skills in Excel.