Customer Service Representative

Description

• Serve as the primary point of contact for daily communications between NHVA and NHVC in Japan. 
• Prepare and respond to Requests for Quotations, Purchase Orders, Invoices, and Shipping Documents. 
• Record and document all exchanges per current administrative policies. 
• Serve as a key point of contact for customers, responding to their inquiries received via phone, email, or fax, and providing information about our machinery products. 
• Working with the General Manager to handle customer issues and ensure a timely resolution, demonstrating professionalism and empathy. 
• Manage and track customer orders, ensuring accurate and timely delivery. 
• Assist the GM with the organization of annual customer maintenance services and follow up with the organization of after-service records, invoices, and quotations for replacement parts. 
• Develop a general understanding of our machinery products, to be able to direct inquiries to the correct person. 
• Collaborate with our small cross-functional team that includes Sales, Manufacturing, Services, and Engineering to ensure seamless customer support. 
• Maintain and organize accurate customer records and files, ensuring all information is up to date. 
• Assist with the transition to a new sales processing system. 

• Previous experience in a customer service role, preferably in the machinery industry. 
• Excellent communication skills, both verbal and written, with a strong emphasis on customer satisfaction. 
• Strong problem-solving abilities, with the capability to identify and resolve issues promptly and effectively. 
• Detail-oriented and highly organized, able to manage multiple tasks and prioritize effectively. 
• Ability to work in a fast-paced environment with a high degree of independence. 
• Proficient in using computer systems and software, including Microsoft Office suite specifically, Excel & Word. Experience with SharePoint a plus. 
• Ability to work collaboratively as part of a team to achieve common goals. 
• Initial work requirements are 4-6 hours per day, 5 days per week and eventually moving to a full-time position for the right person. 
• Previous experience as an office administrator is a plus. 
• Multilingual (any of Spanish, Portuguese, Japanese) is a plus. 
• Experience improving office processes & procedures is a plus.