Sr. Director, Member Retention(Managed Care & Operational Experience Preferred)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Director, Member Retention (Managed Care & Operational Experience Preferred) based in the United States.

This senior leadership role is focused on shaping and executing enterprise-wide member retention strategies that directly impact health plan performance and member continuity. You will lead cross-functional initiatives designed to reduce avoidable eligibility loss while strengthening engagement across members, providers, and community partners. The role operates at both strategic and operational levels, translating regulatory requirements and business goals into actionable retention programs. You will influence executive decision-making through data-driven insights, performance forecasting, and trend analysis. This is a highly visible position that requires strong collaboration across internal teams and external stakeholders, including regulators and advocacy organizations. The environment is mission-driven, fast-paced, and centered on improving member outcomes while ensuring compliance and operational excellence.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Director, Member Retention (Managed Care & Operational Experience Preferred) based in the United States.

This senior leadership role is focused on shaping and executing enterprise-wide member retention strategies that directly impact health plan performance and member continuity. You will lead cross-functional initiatives designed to reduce avoidable eligibility loss while strengthening engagement across members, providers, and community partners. The role operates at both strategic and operational levels, translating regulatory requirements and business goals into actionable retention programs. You will influence executive decision-making through data-driven insights, performance forecasting, and trend analysis. This is a highly visible position that requires strong collaboration across internal teams and external stakeholders, including regulators and advocacy organizations. The environment is mission-driven, fast-paced, and centered on improving member outcomes while ensuring compliance and operational excellence.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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