Job Description
Job Description:
Strategic Imperative:
The Account Manager (Japanese Speaking) supports the execution, growth, and retention of publisher partnerships while developing foundational skills in account strategy, performance optimization, and cross-functional collaboration. This role is primarily focused on day-to-day account support, performance monitoring, and operational execution, with opportunities to build toward more strategic ownership over time.
Prodege:
A cutting-edge marketing and consumer insights platform, Prodege has charted a course of innovation in the evolving technology landscape by helping leading brands, marketers, and agencies uncover the answers to their business questions, acquire new customers, increase revenue, and drive brand loyalty & product adoption. Bolstered by a major investment by Blackstone in Q1 2026, Prodege looks forward to more growth and innovation to empower our partners to gather meaningful, rich insights and better market to their target audiences.
As an organization, we go the extra mile to “Create Rewarding Moments” every day for our partners, consumers, and team. Come join us today!
***In order to qualify for this role you must be able to speak Japanese fluently***
Primary Objectives:
Support the health, performance, and retention of a portfolio of publisher accounts
Execute against defined performance, revenue, and retention goals
Assist in partner communication, reporting, and day-to-day account management
Identify basic performance trends and escalate opportunities or risks to senior team members
Follow established processes, documentation, and reporting standards
Collaborate cross-functionally with Sales, Campaign Ops, Onboarding, and Product teams to resolve issues
Build foundational knowledge in publisher strategy, monetization, and performance marketing
Qualifications - To perform this job successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Detailed Job Duties: (typical monthly, weekly, daily tasks which support the primary objectives)
1–3 years of experience in Account Management, Customer Success, Client Services, or related fields
Exposure to digital advertising, performance marketing, ad tech, or marketplaces preferred
Strong communication and relationship-building skills
Ability to manage multiple tasks and priorities in a fast-paced environment
Basic analytical skills with the ability to interpret performance data and identify trends
Strong organizational and time management skills
Experience with CRM or project management tools (HubSpot or similar) is a plus
Eagerness to learn, take feedback, and grow within the role
What does SUCCESS look like?
Success for the Account Manager is typically defined by a combination of various key performance indicators (KPIs) and outcomes that align with the company's goals and the nature of the role.
Client Satisfaction & Retention: Publishers consistently report high satisfaction, renew campaigns, and view Prodege as a trusted partner.
Clear Communication & Responsiveness: Clients and internal teams experience timely, proactive, and effective communication across all touchpoints.
Campaign Performance & Insights: Campaigns meet or exceed KPIs, supported by thoughtful analysis, actionable insights, and clear reporting.
Revenue Growth: Existing accounts are retained and expanded through renewals, upsell, and cross-sell opportunities.
Contractual Excellence: All contractual obligations, deliverables, and timelines are met, ensuring alignment with client expectations and business goals.
The MUST Haves: (ex: job cannot be done without these skills, education, experience, certifications, licenses)
One or more (1+) years of experience at a digital, interactive, or agency (or equivalent).
Proven success in account management, with a track record of retaining, renewing, and growing client relationships.
Strong understanding of digital and interactive marketing strategies and campaign execution.
Excellent verbal and written communication skills, with the ability to influence clients and internal stakeholders.
Strong analytical skills and attention to detail, with the ability to use data to inform recommendations.
Exceptional organizational, project management, prioritization, and multitasking skills.
Ability to think creatively and strategically, including comfort with consultative selling and negotiation.
Thrives in a fast-paced, deadline-driven environment and performs well under pressure.
Self-motivated, proactive, and able to work effectively both independently and as part of a team.
Willingness to travel as required (up to 50% for sales-aligned roles; up to 10% for other roles, as applicable).
The Nice to Haves: (ex: preferred additional skills, education, experience, certifications, licenses)
BA/BS degree preferred
Proficient in Microsoft Office, particularly Excel and PowerPoint, and Google Sheets and Slides
Experience with Hubspot, JIRA, Sigma
One or more years of programmatical technical account management experience in the rewarded experience industry
Strong analytical skills with the ability to interpret complex data sets and drive actionable insights
Partner focus mindset with a passion for delivering exceptional service and results.
Ability to collaboratively in a fast-paced environment, managing multiple projects and priorities simultaneously
Prior experience in Account Management
Experience building or scaling account management processes or playbooks
Familiarity with publisher monetization models, CPI/CPE pricing, ROAS optimization
Experience working in matrixed or high-growth organizations