VP, Relationship Manager, SBA

TITLE: VP     FLSA: Exempt LOCATION: Oakland or Los Angeles CATEGORY: Full-time UNION ROLE:  N/A SHIFT: Monday-Friday REV. DATE: 08/6/2020   SUMMARY The Relationship Manager is responsible for day to day client relationship and sales/business development efforts that will result in meeting and/or exceeding individual performance goals and achieving the Bank’s growth objective. Act as the primary contact of the bank with the client and is held accountable to understand and articulate to clients, prospects and community members in regard to the mission of Beneficial State Bank and at all time represents Beneficial State Bank in an ethical and professional manner. Relationship Manager are to maintain a record of all sales and relationship management activities through the use of established bank client management and internal communication systems. In this role,  the candidate will be primarily focused on SBA lending – both direct origination and coordinating the overall SBA sales effort across a designated market area – with SBA knowledge and experience.  ESSENTIAL DUTIES Works in a collaborative manner with all Beneficial State Bank personnel and provides exceptional service and solution to existing and prospective business banking clients Maintains a clear understanding of the bank’s plans and goals regarding to loan and low cost deposit growth, and a clearly defined production goal within these two-major product sets Focuses daily activities on sales efforts with clients and prospects towards achieving individual loan and low cost deposits goals Establishes track record of business banking, meeting production goals, and disciplined use of sales tools for tracking opportunities, calling efforts, and client requests Develops and strengthens existing business banking relationships through frequent scheduled follow-up telephone calls and personal meetings Develops and maintains a comprehensive profile of customer’s current and future banking needs Creates new customer relationships by developing a target list and pursing each prospect in a determined and systematic fashion Spends a minimum of 50% of time in the field, calling on customers and prospects, developing relationships, and uncovering new banking opportunities Maintains a record of planned and completed calling and sales activities; results of business development efforts, new relationships and follow-up efforts through established bank information systems Strengthens the bank’s client relationships by cross-selling the Bank’s products and services Prepares loan requests for review and underwriting by Credit Administration and provides required documentation and summary information when submitting loan requests to Credit Administration Works closely with Credit Administration to ensure all loan requests are processed in a timely manner and keeps the loan applicant (client or prospect) duly informed throughout the loan application process Maintains follow up with existing clients to ensure the bank has timely and accurate financial information for the purposes of loan monitoring and/or to update the bank’s credit files Attends and participates in staff meetings on goal reviews, objectives and results, obstacles, and provide solutions as deemed necessary Attends all required community and business related events Shares best practices and successes to improve services, processes, procedures and products offered Understands and abides by all banking regulations and regulatory compliance procedures in all bank activities Follows established Bank procedures and processes for the ensure of the bank’s overall compliance Maintains regular and punctual attendance Maintains a professional approach to both duties and personal behaviors Projects a friendly and helpful attitude toward customers and bank personnel Organizes work effectively to meet targeted deadlines with sufficient planning to avoid last minute crunches and used time to the greatest advantage Ensures compliance with all state and federal regulations and internal company policies, including but not limited to BSA / Anti-Money Laundering, Fair Lending, Privacy, and Anti-Discrimination, to the extent each applies to current job responsibilities Completes all online compliance training as assigned within specified due dates SECONDARY DUTIES The position of VP, Relationship Manager performs duties specific to the position and other functions as assigned. SUPERVISORY RESPONSIBILITY The position of VP, Relationship Manager is not typically responsible for the supervision of any employee(s) however, it is possible on occasion. ENVIRONMENT AND PHYSICAL ACTIVITY The incumbent is in a non-confined office-type setting in which they are free to move about at will. The position may include driving a personal or company owned vehicle approximately <50% of the time which includes exposure to the outside weather elements and moving mechanical parts. It may include some minor annoyances such as noise, odors, drafts, etc. The incumbent in the course of performing this position spends time writing, typing, speaking, listening, lifting (up to 25 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching. The incumbent for this position may operate any or all of the following: telephone, cellular telephone, copy and fax machines, adding machine (calculator), money counter, computer terminal, personal computer and related printers, instant issue machine, cash recycler, branch capture scanners, and video conferencing equipment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. MENTAL DEMANDS The incumbent in this position must be able to accommodate reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks and constant interruptions. MINIMUM REQUIREMENTS Bachelor’s degree and/or equivalent prior banking experience 5+ years of commercial or business banking as a sales or loan officer Demonstrated relationship management experience and solid understanding of commercial banking products and services, including commercial and industrial, commercial real estate, multi-family loans, and applicable business and personal deposit products Prior experience in credit analysis and/or preparation of credit memorandum for loan approvals Proven sales and business development skills Computer literacy in Microsoft Office related software, Salesforce, and/or other established Client Management System (CSM) Demonstrated of customer services and relationship focus Organized with proven self-initiative, self-motivation, and projects positive energy with timely response to opportunities, client requests, and build a business banking loan portfolio and capture business deposits Proven articulation and consistency in written and verbal communications with colleagues, clients, prospects and community member Management reserves the right to change this position description at any time according to business needs. #LI-Hybrid