Support Specialist

PlayOn is seeking a Support Specialist to help schools and fans successfully stream live events using our platform. This role is responsible for assisting customers, managing support cases, and ensuring smooth and reliable experience for users of our streaming services. All Support Specialists work across a variety of shifts to support live event coverage and customer needs throughout the day. 
 
This position is highly operational and customer focused. Support Specialists work within a queue-based environment, responding to cases submitted by schools and fans while maintaining clear documentation and communication throughout the support process. 
 
While the role involves supporting streaming-related products, the technical aspects are straightforward and can be taught. Success in this role comes from strong customer service skills, attention to detail, and the ability to manage multiple cases while providing clear, professional support. 

 

•    Customers receive timely, clear, and helpful support that resolves their issues efficiently. 
•    Cases are documented accurately and consistently within the CRM system. 
•    Support queues remain healthy and manageable during both normal and peak support periods. 
•    Schools and fans experience reliable streams and positive interactions with the support team.   
•    The Support Specialist contributes to identifying recurring issues and improving overall service quality. 

PlayOn is seeking a Support Specialist to help schools and fans successfully stream live events using our platform. This role is responsible for assisting customers, managing support cases, and ensuring smooth and reliable experience for users of our streaming services. All Support Specialists work across a variety of shifts to support live event coverage and customer needs throughout the day. 
 
This position is highly operational and customer focused. Support Specialists work within a queue-based environment, responding to cases submitted by schools and fans while maintaining clear documentation and communication throughout the support process. 
 
While the role involves supporting streaming-related products, the technical aspects are straightforward and can be taught. Success in this role comes from strong customer service skills, attention to detail, and the ability to manage multiple cases while providing clear, professional support. 

 

•    Customers receive timely, clear, and helpful support that resolves their issues efficiently. 
•    Cases are documented accurately and consistently within the CRM system. 
•    Support queues remain healthy and manageable during both normal and peak support periods. 
•    Schools and fans experience reliable streams and positive interactions with the support team.   
•    The Support Specialist contributes to identifying recurring issues and improving overall service quality. 

PlayOn is where high school sports come to life. Through GoFan, NFHS Network, and MaxPreps, we give every fan a front-row seat to the moments that matter most: the buzzer-beaters, the comeback wins, the senior nights, the rivalries that define a town.  

We built our technology for the people who live and breathe high school athletics — the parents who never miss a game, the alumni still cheering from across the country, the communities that show up week after week. From buying tickets to watching a live stream to reliving the highlights, we make it simple to stay close to the sports and the athletes you love most.

Backed by KKR, we build the technology that powers high school athletics from the inside out: Schools trust us to handle ticketing, streaming, fundraising, concessions, merchandise, and more so the people running programs can stay focused on the athletes and fans we all serve together.

We're a growth-stage company on a mission to make high school sports more accessible, more memorable, and more connected than ever before.

When being there means everything, we make sure you never miss a moment.

 

Why You'll Love Working at PlayOn