Job Description
Do you want to be at the forefront of one of the most exciting and fastest growing sectors in Travel & Hospitality
If you have a passion for delivering world class guest experience, leading hospitality teams and enjoy meeting new faces every day, then this is the role for you
We are Aspire Executive Lounges (Proudly part of Swissport)
With more than 35 years of ward winning hospitality experience, we are Europe’s largest brand of executive lounges and serve over 5 million customers worldwide within 80 lounges, that’s over 14,000 guests per day
We deliver outstanding customer experiences, bringing sophistication to everyday travel, delivering our brand promise of ‘the perfect start’
We are seeking candidates for an exciting opportunity to join a high-flying team of hospitality professionals and to continually improve the Aspire Executive Lounge offering to meet our ambition of being the Best Lounge provider globally
Job Summary Based at Menara Airport at Marrakech (RAK), the Lounge Manager is responsible for overseeing Aspire’s executive lounges and Fast Track operations at multiple stations across Morocco
This role ensures the delivery of a seamless, premium guest experience while managing daily operations, leading on-site teams, and maintaining service, quality, and compliance standards across all assigned locations
Reporting to the Area General Manager – Morocco, the Lounge Manager plays a key role in aligning local operations with Aspire’s global brand vision and service excellence
Your activities Operational Leadership Supervise the day-to-day operations of Aspire lounges and Fast Track services in Casablanca and other assigned Moroccan stations
Ensure adherence to company Standard Operating Procedures (SOPs) and maintain consistent premium service delivery
Coordinate operational readiness across locations, including new lounge openings and project rollouts
Oversee third-party providers (catering, cleaning, maintenance), ensuring quality, efficiency, and contractual compliance
Conduct regular site visits to monitor service delivery and ensure uniform standards across stations
Guest Experience Ensure a world-class, personalized guest experience that meets Aspire’s international hospitality standards
Address and resolve guest concerns promptly and professionally
Analyze feedback and Net Promoter Score (NPS) data to implement service enhancements
Maintain a refined, welcoming lounge environment in line with premium travel expectations
Team Management Lead and support lounge and Fast Track teams across multiple stations
Manage recruitment, onboarding, and training in collaboration with HR
Provide coaching, performance reviews, and continuous development initiatives
Oversee scheduling, attendance, grooming standards, and staff engagement
Foster a culture of accountability, professionalism, and customer-centricity
Financial and Administrative Oversight Monitor lounge budgets, including staffing, supply ordering, and vendor expenses
Track and report operational KPIs; manage station-level cash registers and related procedures
Work closely with the Area General Manager to ensure cost efficiency and profitability
Ensure accurate and timely submission of reports and operational updates
Compliance & Stakeholder Engagement Guarantee compliance with airport regulations, food safety, health and security protocols
Serve as the liaison with airport authorities, airline representatives, and other local stakeholders
Represent Aspire during audits, inspections, and stakeholder meetings when needed
Stay informed about evolving airport
and implement updates accordingly
Your profile Bachelor's/Master's degree in hospitality, Tourism, or a related field
At least 5 years of experience in the hospitality or aviation industry, with 3+ years in a managerial role
Experience overseeing multi-site or multi-departmental operations is a strong advantage
Proven ability to lead diverse teams and deliver consistently high guest satisfaction
Financial acumen and experience managing budgets and cost controls
Fluent in English and French
Strong communication, organization, and problem-solving skills
Willingness to travel to other Moroccan stations as required
Flexible availability, including weekends and public holidays
At Swissport, we believe in diversity,
, and the power of our values to drive our success
We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status
Visit our website at https://careers.swissport.com to learn more about Life at Swissport
Join Swissport today and be part of a team that connects the world of aviation!