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Product Owner II — Sales & Solution Design
OntarioPosted 6 days ago
Full-timeremote
Job Description
The Company
2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆
SpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.
Founded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.
Utilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.
We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success.
Backed by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.
Join our award-winning team in transforming an essential industry that powers communities across the Americas.
Position Overview
The Product Owner - Sales & Solution Design sits at the centre of Product Owner & Sales communication. This role operates on the left side of the delivery lifecycle — engaging during RFP responses, sales pursuits, and the Solution Design and BRD work that defines what we deliver — so the work we commit to is work we can actually deliver. This role operates with a deliberate 50/50 split:
- half the time, you are embedded alongside Sales bringing product expertise to RFP responses, pursuits, and customer conversations during the sales cycle,
- the other half, you lead Solution Design and BRD sessions directly with customers, defining the work to be done before it becomes contractual scope.
You lead each engagement and own the outcome. You contribute your own product and integration expertise directly, and coordinate the contributions of Product Owners, Engineering Leads, UI/UX designers, and other technical specialists whose depth is required to complete the solution.
You'll have real authority to:
- Highlight risks: where proposed solutions stretch the product, integration boundaries, or roadmap alignment
- Retrieve and translate customer needs into work Product Owners can plan
- Engage the right specialists for each engagement — Product Owners, Engineering Leads, UI/UX designers, technical SMEs — bringing them in to contribute their expertise while you keep the engagement moving and the deliverables cohesive
- Push back on commitments that aren't feasible, and propose alternatives that are
- Author or co-author SOW solution language for enhancements and integrations
Position Overview
The Product Owner - Sales & Solution Design sits at the centre of Product Owner & Sales communication. This role operates on the left side of the delivery lifecycle — engaging during RFP responses, sales pursuits, and the Solution Design and BRD work that defines what we deliver — so the work we commit to is work we can actually deliver. This role operates with a deliberate 50/50 split:
- half the time, you are embedded alongside Sales bringing product expertise to RFP responses, pursuits, and customer conversations during the sales cycle,
- the other half, you lead Solution Design and BRD sessions directly with customers, defining the work to be done before it becomes contractual scope.
You lead each engagement and own the outcome. You contribute your own product and integration expertise directly, and coordinate the contributions of Product Owners, Engineering Leads, UI/UX designers, and other technical specialists whose depth is required to complete the solution.
You'll have real authority to:
- Highlight risks: where proposed solutions stretch the product, integration boundaries, or roadmap alignment
- Retrieve and translate customer needs into work Product Owners can plan
- Engage the right specialists for each engagement — Product Owners, Engineering Leads, UI/UX designers, technical SMEs — bringing them in to contribute their expertise while you keep the engagement moving and the deliverables cohesive
- Push back on commitments that aren't feasible, and propose alternatives that are
- Author or co-author SOW solution language for enhancements and integrations
The Company
2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆
SpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.
Founded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.
Utilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.
We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success.
Backed by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.
Join our award-winning team in transforming an essential industry that powers communities across the Americas.
💫 Expect More From Your Career at SpryPoint
🚀 Work your way - Remote-first environment, flexible working hours across North America, and hub offices in Charlottetown & Atlanta
💰 Competitive Total Rewards - Comprehensive compensation package that grows with you
💻 Complete Setup - MacBook + $800 to create your ideal home workspace
🏥 Total Wellness - Health, dental, vision, and life insurance from day one
🏝️ Recharge Time - Generous PTO and unlimited sick days
📈 Future Security - RRSP (Canada) and 401k (US) matching programs
🧠 Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program
🧳 Team Connection - Annual company events and team offsites that bring us together
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Accommodations
Need accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.
Equal Opportunity & Inclusion
SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.
Professional Identity Verification
To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.