Territory Manager

Lead People. Support Customers. Drive Operational Excellence.

DMS Health Technologies is the best keep secret as an employer of choice. Help to make us the worst kept secret and join a winning team! We have 185 great employees located in 26 states throughout the United States. DMS is a place where great people do great work and inspire others to be even greater. We believe our work is more than work, our customers are more than customers, and our people are equipped and encouraged to deliver the kind of health care and service other people want and deserve. Visit our website to learn more about our remarkable company: https://www.dmshealth.com

The Territory Manager serves as the primary operational leader for field-based mobile imaging technologists, technologist assistants, and route drivers. This position supports employees and customers by coordinating the activities of assigned mobile and fixed-site imaging routes, ensuring effective service delivery and operational efficiency.

Location: This position is office based in our West Fargo, North Dakota corporate headquarters.

Essential Duties and Responsibilities

• Directing, coordinating, assigning, scheduling, and reviewing the work of assigned staff to ensure quality customer service.
• Ensuring staffing levels are maintained, approving time off, confirming routes have proper coverage, processing biweekly payroll and expense reporting.
• Onboarding and training newly hired staff members.
• Following established protocols and procedures required for a safe and compliant work environment.
• Develops and manages relationships with customers. Proactively identifies opportunities for improvement, addresses concerns, and implements solutions/changes to increase customer and employee satisfaction.
• Analyzing the efficiency of operations and auditing quality improvement and patient care measures to ensure compliance.

• Bachelor's degree in Healthcare Administration, Business Administration, Operations Management, Radiologic Sciences, or a related field or equivalent work related experience.
• Previous leadership, supervisory, or team coordination experience with the ability to effectively coach, mentor, and support geographically dispersed employees. 
• Exceptional time management, organizational, relationship management, critical thinking and verbal, written, and interpersonal communication skills.
• PC proficiency using a variety of software packages and computer navigation.
• Must have a strong accuracy and detail orientation and the ability to work well independently with limited direct supervision.
• The ability to handle difficult situations, remain calm under stress, manage emotional situations, display empathy and maintain positive communication during a rapidly changing environment is a must!
• Ability to analyze operational data and identify opportunities for improvement.
• Must be flexible to work outside of traditional business hours as needed.

Equal Opportunity

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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