Child Care Subsidy - Eligibility Caseworker I

Make a Difference Every Day — Join the Wake County Child Care Subsidy Program! Are you passionate about empowering families and helping individuals become self‑sufficient? Do you want a career where your work directly strengthens your community? If so, this is your opportunity to create real impact. The Wake County Child Care Subsidy Program supports families by providing financial assistance for child care based on need, income, and family size. Through state, federal, and Wake County Smart Start funding, we help parents access quality child care—setting children up for long‑term school and life success. We’re seeking a dedicated, community‑minded Child Care Subsidy – Eligibility Caseworker I to join our mission-driven team. What You’ll Do: • Complete full case management, including initial applications, recertifications, and processing client-submitted changes • Serve as the first point of contact for families by performing monthly Duty Person responsibilities (greeting walk-ins and assisting callers) • Support the team by managing vacant caseloads and maintaining an assigned caseload when needed • Process and apply policy-driven updates based on client and provider changes • Collaborate daily with Wake County Social Services partners, Public Health, the school system, and other community agencies to support diverse family needs • Complete full case management, including initial applications, recertifications, and processing client-submitted changes • Participate in county emergency preparedness and response operations when required, which may include temporary reassignment or adjusted work hours/locations This position is not a 100% remote work position; however, a hybrid work schedule may be available depending on performance after six (6) months of employment and maintaining good working status. Why This Role Matters: By connecting families to affordable, high‑quality child care, you help parents pursue education and employment while giving children a strong start toward school success. This is more than a job—it’s a purpose.