EXECUTIVE OPERATIONS ASSOCIATE MANAGER

Job Functions & Responsibilities

• Manage and prioritize executive office operations for the Managing Director – India and General Manager for APAC countries outside of India with discretion, professionalism, and sound judgment.
• Coordinate leadership governance routines, including meeting cadence, agenda planning, action tracking, dependency management, and follow-up reporting.
• Maintain initiative trackers, status dashboards, risk logs, and decision records for defined leadership priorities and regional programs.
• Support cross-functional program coordination by consolidating updates, identifying risks or blockers, and escalating items requiring leadership attention.
• Prepare executive reporting materials that summarize progress, decisions, dependencies, risks, and required actions across leadership initiatives.
• Coordinate leadership meetings, business reviews, customer engagements, executive visits, and internal business events.
• Support PMO governance for leadership initiatives, organizational programs, and defined strategic projects.
• Prepare executive presentations, dashboards, reports, briefing materials, and business summaries for leadership review.
• Coordinate with stakeholders across Engineering, Product, Delivery, Human Resources, Finance, Operations, and other functions as required.
• Organize leadership town halls, employee engagement initiatives, culture programs, and internal communication activities.
• Support internal and external stakeholder coordination, including customer interactions, executive communications, and leadership follow-through.
• Coordinate planning and execution of leadership offsites, workshops, organizational meetings, and regional engagement events.
• Maintain operating cadence for leadership reviews, governance meetings, recurring updates, and executive decision-support routines.
• Manage complex executive calendars across multiple time zones, stakeholder groups, and business priorities.
• Coordinate domestic and international travel arrangements, itineraries, expense documentation, and related logistics.
• Perform all other duties and activities as required.
• Act in accordance with and as a good steward of Duck Creek Technologies’ mission, vision, and core values:
• Mission: To empower insurers to reimagine the future of insurance
• Vision: To transform insurance technology, helping insurers be smarter, faster, and more efficient, and ultimately provide the best protection for people and businesses
• Values: We Prioritize Respect, We Listen, We Care, We Add Value, and We Lead

Competencies:

• Core Employee:
  • Communication: Effective communication, both verbal and written; includes ability to express ideas clearly, listen actively, and collaborate with colleagues and clients.
  • Collaboration: Work effectively in teams, build positive relationships, and contribute to achieving common goals; includes the ability to recognize and incorporate a broad range of diverse perspectives.
  • Problem Solving: Can analyze complex situations, identify problems, ask important questions, and generate creative solutions; involves critical thinking, adaptability, and the ability to make informed decisions.
  • Accountability: Willingness to accept responsibility for your actions and work; ability to set and achieve meaningful outcomes for oneself.
  • Adaptability: Can adapt to change, embrace new technologies, and learn quickly; embracing a growth mindset, being flexible and open to different approaches is highly valued.
  • Integrity: Conducts themselves with integrity and professionalism, understands and models our core values, and is obsessed with doing the right thing; incorporates this mindset in how they behave, in the products or services they provide, and how they treat others.
  • Cultural Agility: Ability to effectively and comfortably adapt to different cultural contexts. It involves the capacity to understand, communicate, and interact with people from diverse cultural backgrounds in a respectful and inclusive manner.

Qualifications:

REQUIRED:

• Bachelor’s degree in Business Administration, Management, Communications, or a related field, or equivalent relevant experience.
• 5+ years of experience supporting senior executives, regional leaders, country leaders, Managing Directors, or comparable leadership roles.
• Experience working in global, matrixed organizations with geographically dispersed stakeholders.
• Experience supporting executive office operations, leadership coordination, business reviews, or cross-functional operating rhythms.
• Experience preparing executive-level presentations, reports, meeting materials, and business summaries.
• Experience coordinating organizational initiatives, employee engagement activities, leadership events, or internal communication programs.

PREFERRED:

• Experience in SaaS, technology, enterprise software, insurance technology, or professional services environments.
• Experience supporting GCC, regional, or country leadership teams.
• Experience with PMO coordination, governance routines, or leadership initiative tracking.
• Master’s degree in Business Administration, Management, Communications, or a related field.

Knowledge, Skills, Abilities & Behaviors:

• Knowledge of executive office operations, leadership cadence management, and business coordination practices.
• Knowledge of PMO tracking methods, governance routines, action management, and dependency coordination.
• Knowledge of executive communication formats, including presentations, dashboards, reports, briefing notes, and business summaries.
• Skill in managing complex calendars, executive priorities, meeting cadence, and time-sensitive deliverables.
• Skill in preparing accurate, concise, and professional executive materials.
• Skill in coordinating cross-functional stakeholders across multiple business functions and geographies.
• Skill in using Microsoft Office Suite, including PowerPoint, Excel, Outlook, Teams, and SharePoint.
• Skill in using collaboration and productivity tools such as Confluence, Jira, or similar platforms.
• Ability to handle confidential information with discretion, professionalism, and sound judgment.
• Ability to identify risks, follow up on actions, and support timely completion of leadership deliverables.
• Ability to balance competing priorities and operate effectively across overlapping regional time zones.
• Ability to support employee engagement programs, leadership forums, organizational events, and communication activities.
• Ability to use AI-assisted productivity tools responsibly to support meeting summaries, presentation development, workflow efficiency, reporting, and communication drafting.
• Demonstrates ownership, reliability, attention to detail, and proactive follow-through.
• Demonstrates sound judgment when escalating issues, coordinating stakeholders, and supporting executive priorities.

Work Environment & Other Requirements:

• Travel: [X] 0-10%            [] 11-25%             [] 26-50%           [] 51-75%              [] 76-100%
• Special Hours:
• Work Authorization: Must be legally authorized to work in the country of the job location
• Physical Requirements: [X] Sedentary Work                            [] Light Work
  • Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
  • Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work