Sr Coordinator customer quality Excellence
Job Description
Sr Coordinator customer quality Excellence
Zhangjiang，Shanghai
Your Key Responsibilities
- Serve as the primary Quality (QA) contact for customers and internal stakeholders
- Ensure timely and accurate responses to customer quality requests (e.g. questionnaires, quality statements, technical issues)
- Support and coordinate customer complaint handling in line with quality standards and customer expectations
- Build and maintain strong Customer QA relationships, supporting global and regional key accounts
- Drive continuous improvement of customer QA processes, tools, and standard documentation
- Provide QA support to sales, marketing, and cross‑functional projects, representing the customer quality voice internally
We Offer
- A rewarding role in an international, purpose-driven organization
- Opportunities for personal growth and long-term career development
- A professional, agile, and collaborative working culture
- Competitive compensation and benefits aligned with market standards
You Bring
- Bachelor’s or Master’s degree in Chemistry, Food Technology, Microbiology, or a related field
- Several years of Quality Assurance experience in animal feed, food, or premix industries
- Solid knowledge of Food Hygiene standards, HACCP, ISO certifications, and production processes
- Strong customer-oriented mindset with experience in customer QA management
- Excellent communication and stakeholder management skills
- Proficient in PowerPoint, Excel, CRM systems, Power BI, with fluent English and Chinese
About dsm-firmenich
At dsm-firmenich, we don’t just meet expectations – we go beyond them.
Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.
From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.
And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future.
Because real progress only happens when we go beyond, together.
Inclusion, belonging and equal opportunity statement
At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.
We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.
We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.
And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.
Agency statement
We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.