Associate Process Manager-IT

We are seeking an experienced IT Help Desk Support professional to join our team in Fayetteville, NC. This is a hands-on, onsite role responsible for supporting daily IT operations within a fast-paced call center environment. The ideal candidate will have strong troubleshooting skills, experience managing tickets, and the ability to support end users with hardware, software, and workstation needs.

Key Responsibilities

• Manage and resolve IT help desk tickets in a timely manner

• Provide onsite support for desktops, laptops, and peripheral devices

• Set up, configure, and maintain computer workstations and equipment

• Troubleshoot hardware, software, and basic network issues

• Install, update, and maintain operating systems and applications

• Document technical issues, resolutions, and processes

• Escalate complex issues to senior IT team members when necessary

• Support day-to-day IT operations within a high-volume call center

Requirements

• 3–4 years of IT Help Desk or Desktop Support experience required

• Strong knowledge of computer hardware, software, and system troubleshooting

• Experience with workstation setup, maintenance, and repairs

• Ability to manage multiple tickets and prioritize tasks effectively

• Strong problem-solving and analytical skills

• Excellent communication and customer service skills

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field preferred

• CompTIA A+, Security+, or ITIL certification is a plus

• Experience supporting IT in a call center or high-volume environment preferred

Work Environment

This position is fully onsite at our Fayetteville, NC call center.