Cloud Specialist

Cloud Specialist (Incident & Change Management) - Kolkata Location: Kolkata, India Work Arrangement: Hybrid About the Role The Cloud Specialist is primarily responsible for process governance, daily sync-up calls with the incident management team, and resolving cases from customers, partners, and the company's services team. This role supports incident response, Disaster Recovery failover testing, and scheduled maintenance windows within the cloud environment. The Cloud Specialist applies best practice knowledge to deliver timely, high-quality support while ensuring the high availability of customer-hosted solutions.