RO TECHNICAL RECORDS SPECIALIST 3

State of Idaho

Tax Commission Career Opportunity

Applications will be accepted through 11:59 PM MST on the posting end date. 

The Idaho State Tax Commission is seeking a supervisor for the Account Registration Maintenance work unit. This working supervisor position is responsible for overseeing daily operations, supporting staff, monitoring workload distribution, reviewing work for accuracy, and assisting with staff development. 

Duties include, but are not limited to, supervising staff, facilitating training for new and existing employees, reviewing work for quality and consistency, helping resolve escalated taxpayer issues, assigning and monitoring workloads, running reports, tracking unit performance, and maintaining procedures. 

Account Registration Maintenance staff perform a variety of account-related tasks, including processing account and address updates, assisting taxpayers with account maintenance questions, and ensuring taxpayer account information is accurate and up to date. The position requires strong organizational skills, attention to detail, clear communication, and the ability to manage competing priorities. 

The position is in the Boise Office in the Chinden Campus, 11321 West Chinden Blvd, Building 2. 

Job Responsibilities:

• Incumbents explain priorities; 
• resolve problems associated with staff assignments; 
• schedule jobs to be accomplished; train staff; 
• review work to ensure compliance with laws, regulations and policies; 
• prepare input into performance evaluations; 
• coordinate the interview and hiring process and provide recommendation of candidates for employment; provide work direction and answer questions requiring subject matter expertise; 
• track and analyze problems with processes forms, system configurations and develop solutions for management consideration; 
• collaborate with IT for systems use and upgrades. 
• Review documents to determine appropriate actions, ensure accuracy of computations and compliance with policies and procedures; research, analyze, and resolve complex problems in processing documents; 
• correct or reject incomplete or erroneously submitted documents; 
• contact customers or other involved parties to explain changes, actions, and errors, or resolve problems and gain compliance; 
• question others to obtain or verify information; approve changes and make modifications, adjustments or recalculations; 
• assess penalty and interest; 
• may approve and issue tax refunds; interpret, apply, and provide information on laws, rules, requirements, and procedures; 
• review and analyze legal documents for discrepancies; 
• compose letters to address and resolve issues; conduct one-on-one conversations with customers and/or stakeholders to resolve complex discrepancies; 
• provide guidance to staff; 
• collaborate with others including attorneys, prosecutors, and/or law enforcement; 
• advise customers of appeal or protest rights.

Detailed responsibilities:
* Minimum Qualifications: 

• Some knowledge of supervisory practices (Completed a class or seminar lasting more than 1 day specifically covering supervisory practices OR at least 6 months of full-time work experience that included work assignment, direction, and monitoring of staff) 
• At least 18 months of full-time work experience managing records 
• At least 1 year of full-time work experience interpreting, applying or explaining state or federal laws, rules, and policies 
• At least 1 year of full-time work experience researching and reviewing legal documents for compliance with laws to identify complex issues (e.g. court orders, contracts, ownership, deeds, trusts, tax returns, etc) 
• Experience creating correspondence and documents using word processing software

Why Join Us?

• OUR VISION: Great people. Helping you. Serving Idaho.
• OUR MISSION: Benefit Idaho through courteous customer service, education, and fair tax administration.
• OUR VALUES: Fairness, Accountability, Integrity, Respect.

What Do Our Employees Say About Us? 

• "I love the work-life balance at the Tax Commission because our managers and supervisors are awesome with flexibility." 
• "We work a flexible schedule, Monday through Friday, 40 hours a week. So this schedule has allowed me to do other things in my life."
• "My favorite part about working for the Tax Commission are the people I get to work with. It's become a family, and I've made lots of lifelong friends."

 Follow us on LinkedIn or Facebook to learn more about us! Questions? Contact us at [email protected] or 208-334-0478.

 What's In It for You?

• Affordable benefits including medical, vision, and dental insurance
• PERSI defined benefit retirement plan
• Paid sick and vacation leaves start accruing your first day
• 11 paid holidays per year
• Paid Parental Leave covering the birth or adoption of a child for up to 8 weeks
• Permanent, full-time classified employment status after successful completion of an entrance probation
• Working in an office environment with other talented and highly motivated individuals
• Beautiful state campus with lots of free parking, walking paths, and centrally located in the valley on Chinden Blvd. in Boise (ISTC Recruiter should remove this bullet point if the position is for a field office)
• The State of Idaho is a qualifying employer for Public Service Loan Forgiveness (PSLF)

Benefits may not be applicable for temporary or seasonal positions.

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected]. (If you have a contact for applicant accommodations at your agency, please replace the contact information).

Preference may be given to veterans who qualify under state and federal laws and regulations.