Resident Monitor

Organizational Overview

For over 30 years, Upward Bound House (UBH) has stood as a leading service provider and advocate dedicated to ending the cycle of family homelessness. We believe true solutions go far beyond just providing a temporary roof. Our team delivers a compassionate continuum of care, walking alongside families every step of the way as they transition from immediate crisis housing into stable, permanent homes. We operate in a fast-paced, collaborative environment built on empathy, efficiency, and mutual support, where every team member is united by a shared drive to create lasting community change.

We are currently seeking a Resident Site Monitor to be the heartbeat of our facility. In this role, you will help create a safe, supportive, and dignified environment where families can stabilize and thrive. If you are passionate about serving others, down-to-earth, and ready to make a real difference, you will fit right in.

What You Will Do (Essential Responsibilities)

• Foster a Safe Community: Monitor the site, manage entry/exit logs, and ensure only authorized individuals access the facility. Conduct regular safety walk-throughs.
• Support Daily Living: Assist residents with community living guidelines, monitor curfews, and help maintain a clean, organized, and home-like environment (including light cleaning and tidying shared spaces).
• Be a Grounded Presence: Respond to resident needs and crisis situations with calm professionalism. Utilize conflict resolution and de-escalation techniques when challenges arise.
• Communicate & Collaborate: Maintain accurate daily logs and incident reports. Participate in smooth shift handovers to ensure team alignment.
• Deliver Compassionate Care: Treat all residents with the utmost respect, cultural sensitivity, and dignity.

What We Are Looking For (Qualifications)

• High school diploma or GED (some college is a plus!).
• Experience working in a residential, shelter, community living, or social services environment is strongly preferred.
• Excellent interpersonal and communication skills with the ability to remain calm in fast-paced or challenging situations.
• Comfortable assisting with light cleaning and facility organization.
• Basic computer literacy for digital logging and shift reports.
• A valid California driver’s license and reliable, insured auto transportation.

Work Environment & Physical Demands

Our team works directly on the frontlines of crisis intervention. Candidates should be comfortable walking, climbing stairs, standing for extended periods, and navigating a dynamic environment.

Because we serve families experiencing acute crises, you may encounter individuals dealing with illness, substance use challenges, or high-stress trauma. A successful candidate will possess strong boundaries, emotional resilience, and a commitment to safety and de-escalation.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.