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Job Description
- Identify opportunities to transform a less mature workflow to a mature operation, and implement metrics around quality, cost, and efficiencies.
- Work closely with various internal groups to understand business requirements, implement new processes, and contribute to ongoing process improvements.
- Drive economies, enhance operational efficiency, and exercise the operational diligence. Ensure all aspects of vendor Service Level Agreements (SLAs) are consistently met.
- Create processes and workflows aimed towards creating efficiencies through centralization of activities.
- Participate and provide thought leadership in operational planning activities in coordination with internal teams. Support vendor selection, negotiations, on-boarding, and overall vendor operations strategy.