Global Revenue CCaaS Sr. Product Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Global Revenue CCaaS Sr. Product Manager in Canada.

This role sits at the center of a global transformation of customer service technology, shaping how enterprise-scale contact center capabilities are designed, integrated, and optimized across multiple regions. You will define and drive the end-to-end CCaaS product strategy and roadmap, ensuring alignment between customer experience, operational efficiency, and enterprise architecture. Working across platforms such as NICE inContact, RingCentral, Salesforce Service Cloud, and service intelligence tools, you will translate complex business and technical needs into scalable solutions. This is a highly strategic and hands-on position requiring deep CCaaS expertise, strong stakeholder influence, and the ability to operate across global, cross-functional teams. You will collaborate closely with CRM product leadership and global technology teams to ensure seamless, integrated customer and agent experiences. The environment is fast-evolving, data-driven, and focused on delivering measurable business impact at scale.

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Global Revenue CCaaS Sr. Product Manager in Canada.

This role sits at the center of a global transformation of customer service technology, shaping how enterprise-scale contact center capabilities are designed, integrated, and optimized across multiple regions. You will define and drive the end-to-end CCaaS product strategy and roadmap, ensuring alignment between customer experience, operational efficiency, and enterprise architecture. Working across platforms such as NICE inContact, RingCentral, Salesforce Service Cloud, and service intelligence tools, you will translate complex business and technical needs into scalable solutions. This is a highly strategic and hands-on position requiring deep CCaaS expertise, strong stakeholder influence, and the ability to operate across global, cross-functional teams. You will collaborate closely with CRM product leadership and global technology teams to ensure seamless, integrated customer and agent experiences. The environment is fast-evolving, data-driven, and focused on delivering measurable business impact at scale.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

 Why Apply Through Jobgether? 

 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

 

 

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