Senior Cloud Technician

As a Senior Cloud Technician, you’ll be the first point of contact for technical support within our managed services team, handling second-line support tickets and ensuring high-quality service delivery. While the role is primarily remote, you’ll also provide regular onsite support to customers, building strong relationships and delivering hands-on technical expertise when needed. You’ll work across Microsoft Azure and Office 365 environments, troubleshooting incidents and contributing to automation and process improvements.   You’ll collaborate with team leads and engineers to refine workflows, mentor junior staff, and support critical tooling. Your role will be key in driving...