HR Employee Services Specialist
Job Description
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The audio revolution is here – and iHeart is leading it! iHeartMedia, the number one audio company in America, reaches 90% of Americans every month -- a monthly audience that’s twice the size of any other audio company – almost three times the size of the largest TV network – and almost 4 times the size of the largest ad-supported music streaming service. In fact, we have:
More #1 rated markets than the next two largest radio companies combined;
We’re the largest podcast publisher, with more monthly downloads than the second- and third-largest podcast publishers combined. Podcasting, the fastest-growing new media, today has more monthly users than streaming music services or Netflix;
iHeart is the home of many of the country’s most popular and trusted on-air personalities and podcast influencers, who build important connections with hundreds of communities across America;
We create and produce some of the most popular and well-known branded live music events in America, including the iHeartRadio Music Festival, the iHeartRadio Music Awards, the iHeartCountry Festival, iHeartRadio Fiesta Latina and the iHeartRadio Jingle Ball Tour;
iHeartRadio is the #1 streaming radio digital service in America;
Our social media footprint is 7 times larger than the next largest audio service; and
We have the only complete audio ad technology stack in the industry for all forms of audio, from on demand to broadcast radio, digital streaming radio and podcasting, which bring data, targeting and attribution to all forms of audio at an unparalleled scale. As a result, we’re able to combine our strong leadership position in audience reach, usage and ad tech with powerful tools and insights for our sales organizations to help them build success for their clients at a more efficient cost than any other option.
Because we reach almost every community in America, we’re committed to providing a range of programming that reflects the diversity of the many communities we serve – and our company reflects that same kind of diversity. Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone.
Only one company in America has the #1 position in everything audio: iHeartMedia!
If you’re excited about this role but don’t feel your experience aligns perfectly with the job description, we encourage you to apply anyway. At iHeartMedia we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do!
What We Need:
What We Need:iHeartMedia is looking for a dynamic Employee Services Specialist to join our HR Operations support team. The Specialist contributes to core HR functions and supports various aspects of HR Operations by providing first-line support via phone and email to our employees and managers regarding employee life cycle events, policies, and procedures.
What You'll Do:
Leverage knowledge of human resources operations to respond to manager and employee questions relating to HR policies and procedures
Ensure questions and inquiries are thoroughly understood and resolved accurately and promptly
Demonstrate courteous, friendly, and efficient service to team members and internal clients
Educate end-users on HRIS self-service capabilities, providing both support and direction
Maintain basic knowledge and understanding of statutory and regulatory requirements affecting HR practices; stays current on federal and state employment law
Seek opportunities to automate and continuously improve business processes, helping to build a best-in-class organization
Partner with HRIS to identify and resolve any technical issues impacting recruiting processes or data management
Accurately document inquiries in our case management system with defined SLA’s
Handle sensitive and confidential employee issues
Assist with testing HR system updates and validating test results meet business needs
What You'll Need:
BS / BA Degree preferred
2 years of previous HR experience or equivalent of combined education and experience
Workday HCM experience strongly preferred
Proficient with core Microsoft Office Products (Word, Excel, Power Point)
Experience in a call center a plus
What You'll Bring:
- Demonstrates respect for others and fosters a culture of mutual respect
- Works effectively within established guidelines with minimal supervision
- Exercises sound judgment, including knowing when to seek guidance
- Strong attention to detail
- Professional and collaborative, able to partner across all levels
- Self-motivated with the ability to manage deadlines and adapt to changing priorities
- Drives issues to completion with urgency, accountability, and a positive attitude
- Confident communicator with a strong phone presence and ability to engage all levels of management across multiple channels
- Champions company initiatives and inspires engagement in others
- Builds and maintains strong working relationships
- Results-driven with a high level of accountability
- Critical thinker with a proactive, problem-solving mindset
- Collaborative team player who shares knowledge and embraces continuous learning
- Demonstrates empathy and delivers a positive employee experience, even in high-pressure situations
Location:
San Antonio, TX: 20880 Stone Oak Parkway, 78258
Position Type:
Regular
Time Type:
Full time
Pay Type:
Hourly
Benefits:
iHeartMedia’s benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following:
Employer sponsored medical, dental and vision with a variety of coverage options
Company provided and supplemental life insurance
Paid vacation and sick time
Paid company holidays
A Spirit day to encourage and allow our employees to more easily volunteer in their community
A 401K plan
Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!
We are accepting applications for this role on an ongoing basis.
The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.
Non-Compete will be required for certain positions and as allowed by law.
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