Job Description
Role:- Desktop Support Lead
Required:-
· Minimum experience 10Years
· Orienting, training, assigning, scheduling, and coaching members of the Desktop support team
· Ensure customer service excellence and guaranteed response times by actively monitoring support emails/cases and ensuring all tickets are resolved in a timely and comprehensive manner
· Mentor staff to guide customers toward self-serve support options in a service-oriented manner.
· Ensure all desktops are patched and maintained in a timely fashion. Responsible for implementing desktop security and ensuring software compliance (including mobile devices)
· Manage aging tickets in team queue identifying trends that negatively impact performance of desktop operations.
· Maintain device inventory
· Performs analyses and prepares reports on system problem trends and issues
All your information will be kept confidential according to EEO guidelines.