Job Description
Join AXA Partners as the Director of TPA and Cost Containment – Lead Innovation and Excellence in Travel & Medical Claims
What you’ll be doing: Oversee the strategic direction and operational excellence of AXA Partners' Travel and Medical TPA activities, including offshoring claims functions
Lead a team of 4 department managers and indirectly manage over 50 staff, fostering a high-performance, customer-centric culture
Develop and execute business plans and budgets aligned with global AXA transformation objectives, ensuring operational stability and growth
Drive change management initiatives to boost productivity, improve service quality, and implement process improvements utilizing Lean methodologies
Build and maintain strong relationships with key clients, intermediaries, and partners, supporting new service development and business opportunities
Manage outsourced claims operations, ensuring contractual adherence, quality standards, and timely resolution of escalations
Lead talent development, coaching, and transformational projects to enhance team capabilities and process efficiencies
Support the assessment of new business ventures through feasibility studies, executive presentations, and operational planning
What you’ll bring: Bachelor's degree in business or a related field; an advanced degree or insurance certifications are a plus
At least 8 years of management experience, with a minimum of 5 years in direct client interaction within the insurance or assistance industry
Proven success managing Profit & Loss and leading cross-functional teams in a global environment
Strong leadership skills with the ability to motivate, mentor, and develop high-performing teams
Deep knowledge of claims processes, cost containment, and TPA business operations
Experience implementing Lean or similar process improvement methodologies to drive efficiency
Excellent relationship management skills, with the ability to influence and collaborate across departments and external partners
Proficiency in Microsoft Office Suite and familiarity with workforce management principles is preferred
What we offer: (only United States) For Canada to be provided during the interview process At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that
You can expect to receive:
range: $90K - $110K based on experience Annual Company & Performance based discretionary Bonus up to 10% 20 days Annual Leave (rising to 25 days based on length of service) 8 Paid Company Holidays Medical, Dental, Vision and Life Insurance HSA, FSA and HRA available + Employer Contribution 401(k) Pension Plan & Employer match Paid Parental Leave Education Reimbursement Hybrid Work - 3 days in the office per week For more information about
, click here; https://www.careers.axapartners.com/global/en/us-benefits To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV
We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics
If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [email protected]
: We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide
What sets us apart
The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world
Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what
Helping others is our passion
Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters
Join a company that helps protect the forests
At AXA Partners, we plant a tree for every new recruit (with a permanent contract)