Job Description
COMPANY OVERVIEW
POSITION OVERVIEW
Evernest is seeking a motivated, proactive and highly organized Onboarding Analyst to oversee the day-to-day operations of a portfolio of properties new to Evernest. The Onboarding Analyst is primary responsibility is owner satisfaction which requires excellent communication and impeccable coordination. The role touches marketing, leasing, collections, resident relations, retention, maintenance and renovations so you will partner with Resident Services, Accounting, Leasing and Property Services to deliver best in class results. The ideal candidate should have a background in real estate, strong leadership and communication skills, and a passion for providing exceptional service.
RESPONSIBILITIES
- Partner with the Director of Onboarding to build a best-in-class onboarding platform.
- Proactively communicate with new clients throughout the onboarding process, from welcome call to property inspection through to the first owner distribution.
- Meet client SLAs by ensuring timely inspections, renovations, and property marketing, and ensuring new properties meet minimum requirements.
- Collect and upload required documentation and complete compliance-related tasks.
- Meet team SLAs, including communication response times, phone pick-up rates, and daily/weekly audit completions.
- Act as liaison between internal teams and clients to deliver an unparalleled experience through all client interactions.
- Review and ensure the accuracy of owner statements.
- Escalate client, property, or market-level concerns to the Director of Onboarding.
- Audit third-party and proprietary platforms to ensure information is accurate and up-to-date.
- Efficiently stabilize new clients and properties, setting our property management teams up for success.
REQUIREMENTS
- Bachelor's degree
- Local Real Estate License: If you do not have a real estate license, you must be willing to obtain one within 90 days of your start date and hang your license with Evernest.
- 2+ years of real estate and customer service experience
- This is a remote position and requires an environment conducive to undistracted work
This role is eligible for our company benefits package, including:
- Premium health care, 401k, etc
- Unlimited PTO as well as paid holidays
- A company-wide professional development program
To be considered for this position, you must connect deeply with Evernest’s company core values:
Win Together – Without sacrificing our core beliefs, we will always put the Team (our Owners, our Residents, and each other), first. Individually, we can only achieve so much; as a team, everyone can meet, and exceed their goals.
Do the Right Thing - We will always be honest with each other, our residents, and our owners. We operate a truth-based property management company with high levels of accountability, regardless of how it affects us individually or as a company.
Own the Outcome – We will continuously strive for the best way to serve our Owners by frequently updating our processes, pushing ourselves never to be stagnant and never accepting the status quo. We are determined to revolutionize this industry.
Embrace the Grind – Beginning with just 30 houses to now almost 15,000, it has taken an extreme amount of hustle and perseverance to grow Evernest. We believe this benefits our clients because we are committed to whatever it takes to lease your home to a well-qualified tenant, collect rent, communicate effectively, and manage the day-in and day-out processes that keep you happy.
Grow Daily – Our team of professionals commits themselves to daily disciplines both inside and outside the office. The positive habits we create in life impact our company and our clients. It´s not an easy business, and there´s no substitute for disciplined habits if you want to remain successful.
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Pay Range: $65,000 - $75,000 per year