Job Description
Job Type:
PermanentBuild a brilliant future with Hiscox
The AVP, Allied Healthcare is a first line manager responsible for the delivery of team objectives by developing, managing, and motivating engaged, high-performing claims professionals. The AVP combines excellent technical claims handling, people management, and leadership skills. AVP’s provide managerial support, guidance and mentorship to their assigned team. This person also:
Manages team of 5-7 Claim Professionals handling Allied Healthcare claims
Drives team engagement, development, performance, and growth
Drives Key Performance Indicators and adherence to Hiscox USA Best Practices through managerial diary and file reviews
Participates in all Quality Assurance activities including monthly reviews and calibrations
Utilizes data to determine action-planning and coaching opportunities
Reviews coverage analyses and coaches accordingly
Drives litigation management behaviors within assigned team including strategy, cost analysis, and overall exposure
Identifies and provides solutions for key issues and trends to senior leaders
Allocates new incoming claims, re-opened claims, and escalations due to severity
Acts as the escalation point for customers and brokers
Part of the Claims Leadership Team. Opportunity to participate in leadership presentations
Assists VP in preparing and presenting reserve recommendations and claims trends
Takes an active role in the Claims/UW/Actuarial feedback loop
Plays an active role in performance management, recruitment and on-boarding
Opportunity to participate in Claims wide action-planning, collaboration with peers
Ability to manage through and pivot with change
Person Specification:
The US Claims team at Hiscox is a growing group of professionals working together to provide superior customer service and claims handling expertise. The claims staff are empowered to manage their claims within given authority to provide fair and expedient resolution of claims for our insured and broker partners. With strong growth across the US business, the Claims team is focused on delivering profitability while reinforcing Hiscox’s strong brand built on a long history of outstanding claims handling.
10+ years of claims handling experience. A JD from an ABA accredited law school may be considered as a supplement to claims handling experience
5+ years of Professional Liability claims experience. Allied Healthcare or Medical Malpractice is a must.
3+ years of Claims management experience. Leadership and people management skills
Will have participated in baseline Leadership training
Expert knowledge of claims handling practices to include coverage analysis, litigation management, reserving practices, and negotiation
Excellent analytical, critical thinking, verbal and written communication skills
Strong rapport-building and relationship effectiveness skills
Additional Factors Considered:
Subject matter expertise
Demonstrated efforts to advance product innovation, improve claims processes and/or develop a greater understanding of other aspects of the business by training, interactions with external/internal shareholders or other relevant projects
Technical leader with ability to respond to challenges that may arise when asked by direct reports or others inside and outside of the organization
What We Offer:
401(k) with competitive company matching
Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
Company paid group term life, short- term disability and long-term disability coverage
24 Paid time off days plus 2 Hiscox days,10 paid holidays plus 1 paid floating holiday, and ability to purchase up to 5 PTO days
Paid parental leave
4-week paid sabbatical after every 5 years of service
Financial Adoption Assistance and Medical Travel Reimbursement Programs
Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
Company paid subscription to Headspace to support employees’ mental health and wellbeing
2024 Gold level recipient of Cigna’s Healthy Workforce Designation for having a best-in-class health and wellness program
Dynamic, creative, and values-driven culture
Modern and open office spaces, complimentary drinks
Spirit of volunteerism, social responsibility, and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA Foundation
Salary Range: $160-$180k
The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.
**Please note that this position is hybrid and requires two (2) days in our office weekly**
About Hiscox:
As an international specialist insurer, we are far removed from the world of mass market insurance products. Instead, we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.
We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.
Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.
Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.
About Hiscox USA:
Hiscox USA was established in 2006 to focus primarily on the needs of small and middle market commercial clients, via both the broker and direct distribution channels and is today the fastest-growing business unit within the Hiscox Group.
Today, Hiscox USA has a talent force of about 500 employees mostly operating out of 6 major cities - New York, Atlanta, Dallas, Chicago, Los Angeles and Scottsdale. Hiscox USA offers a broad portfolio of commercial products, including technology, cyber & data risk, multiple professional liability lines, media, entertainment, management liability, crime, kidnap & ransom, and terrorism.
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Work with amazing people and be part of a unique culture