Global Services CTC Billing Operations Director

Job Summary: 

The Global Services CTC Billing Operations Director is responsible for leading and optimizing the end-to-end billing function within a professional services environment. This role ensures accurate, timely, and compliant invoicing, supports revenue realization, and enhances client billing experience. The Director partners closely with finance, client facing professionals, on/off-off-teams, and leadership to drive operational excellence, process standardization, and scalable billing practices. 

Job Duties:

• Leads the centralized billing team, with on shore/offshore resources
• Proactively identifies and mitigates billing execution risks
• Serves as the executive escalation point for complex, sensitive, or high-risk billing matters
• Establishes firm-wide standards, controls, and performance expectations for billing operations in partnership with process leads
• Ensures accurate and timely billing across all engagement types
• Oversees UAR & billing cycle times
• Defines operating models, SLAs, productivity benchmarks, and quality standards
• Drives documentation, training, and knowledge transfer for on/offshore teams
• Influences behavior through data-driven insights and consistent governance
• Supports firm initiatives related to end-to-end CTC initiatives
• Partners with Global Process Leads, financial systems and technology teams on system and process improvements
• Champions standardization, automation, and digitization across billing processes
• Ensures strong internal controls over billing and revenue-related processes
• Establishes clear accountability, performance metrics, and development pathways
• Fosters a culture of quality, ownership, and continuous improvement
• Serves as a visible leader within the firm's finance and operations organization
• Other duties as required

Supervisory Responsibilities:

• Monitors and provides performance feedback of all personnel reporting to this position throughout the performance year
• Ensures all direct reports are effectively trained on systems and processes related to the finance department
• Prepares and conducts annual performance reviews for all direct reports
• Assists direct reports with prioritization of workload, communications, etc. and delegates work assignments to direct reports as appropriate

Qualifications, Knowledge, Skills & Abilities:

Education:

• Bachelor’s degree required; focus in Finance, Accounting, Business, or Operations, preferred

Experience:

• Twelve (12) or more years of progressive experience in billing, revenue operations, or finance, required
• Experience in professional services, preferred
• Proven leadership of centralized billing models, preferred
• Demonstrated experience managing on/offshore or global delivery teams, preferred
•  Experience partnering with senior leadership and firm partners, preferred

Software:

• Proficiency with Microsoft Office Suite, specifically Word and Excel, required 
• Oracle Financials or similar software experience, preferred

Language:

• N/A

Other Knowledge, Skills & Abilities:

• Strong organizational abilities and problem-solving skills
• Excellent verbal and written communication skills
• Financial acumen
• Analytical ability
• Excellent time management skills
• Project management skills

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.

National Range: $175,000 - $190,000
Maryland Range: $175,000 - $190,000
NYC/Long Island/Westchester Range: $175,000 - $190,000

Join us at BDO, where you will find more than a career, you’ll find a place where your work is impactful, and you are valued for your individuality. We offer flexibility and opportunities for advancement. Our culture is centered around making meaningful connections, approaching interactions with curiosity, and being true to yourself, all while making a positive difference in the world. 

At BDO, our purpose of helping people thrive every day is at the heart of everything we do. Together, we are focused on delivering exceptional and sustainable outcomes and value for our people, our clients, and our communities. BDO is proud to be an ESOP company, reflecting a culture that puts people first, by sharing financially in our growth in value with our U.S. team. BDO professionals provide assurance, tax and advisory services for a diverse range of clients across the U.S. and in over 160 countries through our global organization.

BDO is the first large accounting and advisory organization to implement an Employee Stock Ownership Plan (ESOP). A qualified retirement plan, the ESOP offers participants a stake in the firm’s success through beneficial ownership and a unique opportunity to enhance their financial well-being. The ESOP stands as a compelling addition to our comprehensive compensation and Total Rewards benefits* offerings. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions. 

We are committed to delivering exceptional experiences to middle market leaders by sharing insight-driven perspectives, helping companies take business as usual to better than usual. With industry knowledge and experience, a breadth and depth of resources, and unwavering commitment to quality, we pride ourselves on:

• Welcoming diverse perspectives and understanding the experience of our professionals and clients
• Empowering team members to explore their full potential
• Our talented team who brings varying skills, knowledge and experience to proactively help our clients navigate an expanding array of complex challenges and opportunities
• Celebrating ingenuity and innovation to transform our business and help our clients transform theirs
• Focus on resilience and sustainability to positively impact our people, clients, and communities
• BDO Total Rewards that encompass so much more than traditional “benefits.” Click here to find out more!

*Benefits may be subject to eligibility requirements.

Equal Opportunity Employer, including disability/vets