Job Description
This is what you are going to do!
As Service & Support Engineer you are responsible for start-up, maintenance (including repair), modifications, enhancements, extensions, upgrades of equipment (hardware & system software) of different type of Control Systems (DCS, PLC, SCADA, Safety Systems, etc.), within the agreed timeframe, requirements and performance.
Your main responsibilities are:
- Create functional (high level) concept of small to medium (service) projects, system changes, additions, extensions, etc. in line with client’s technical scope of work and ready for customer approval;
- Make detailed migration and installation plan;
- Modify and maintain (existing) system components; Perform periodic checks locally and remote;
- Execute/lead typical testing, internal testing, integration testing, Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT);
- Support on-site activities during installation, System Start-up and commissioning;
- Create/Check documentation like FDS, Installation manuals, backup procedures and troubleshooting procedures;
- Preventive maintenance activities;
- Call handling; investigate causes of malfunction, corrective maintenance in hardware and system software;
- Standby support (24hrs/7days) for process control, safety, network security or SCADA systems;
- Maintain in-house test systems (hardware and system software);
- Basic design of Control System’s topology and network;
- Train technical employees, either Yokogawa employees or customers;
- Technical sales support.
We are looking for a colleague with:
- Technical education (at least Bachelor level), e.g. Information Technology, Electro technical Engineering, Process Automation etc.
- Previous experience (3 – 5 years) as a Service & Support Engineer in the industrial sector is considered an advantage
- Customer oriented, service minded, accurate, stress-resistant
- Good command in English (speaking and writing skills)
- Knowledge and experience in the following software/hardware: Operating Systems (Windows, Windows Server); Databases (Microsoft SQL server) and IT related knowledge
- Able to analyze data and creating reports
- Knowledge of virtualization technology (Hyper-V and/or VMWare)
- Flexible attitude and problem-solving skills
- Capable of working independently in project team or with customers
- Pro-active working attitude and strong communication skills
- Flexibility and willingness for travels
- Provide 7/24 Stand-by service
Not just a job, but a career
Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.
Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.
About the Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.
Diverse, Equitable & Inclusive culture
Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.
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