Account Manager / Senior Account Manager

MISSION:

• Drive revenue growth and retention of profitable clients while managing portfolio performance, including loss ratio and WAP. Deliver high-quality service from contract inception to build strong, long-term client relationships.
• Proactively promote Coface’s products and solutions to maximise upselling opportunities. Manage client relationships throughout the lifecycle and serve as a key contact between clients, brokers, and internal teams, ensuring smooth collaboration and successful account renewals.

MAIN RESPONSIBILITIES:

Client Relationship Management

• Build and maintain strong relationships with existing clients through regular, proactive communication
• Provide responsive, high-quality service by addressing client queries and resolving issues promptly
• Conduct client meetings, presentations, and consultations to recommend suitable solutions

Portfolio & Revenue Management

• Drive renewal revenue, profitability, and account growth within the assigned portfolio
• Prepare proposals, quotations, and renewal plans in collaboration with internal stakeholders
• Identify and execute cross-selling and upselling opportunities to maximise account value
• Monitor portfolio performance against targets and take action to optimise results

Stakeholder & Communication Management

• Act as the key point of contact between clients, brokers, and internal teams
• Provide regular updates and reports on client needs, market insights, and business opportunities
• Represent the company at industry events and client engagements

Operational & Compliance Excellence

• Manage contract renewals, pricing negotiations, and policy changes
• Ensure adherence to internal policies and regulatory requirements
• Contribute to process improvements and support efficient service delivery

• University degree in Business Studies or related field with minimum 5+ years' experience in business development/account management, preferably in financial/insurance industry
• Excellent communication and interpersonal skills
• Broad understanding of key markets, their conditions, and competitor specifics
• Strong analytical and presentation skills, able to convey complex commercial situations to management
• Proficient in Microsoft Office applications and comfortable with digital tool

• Flexible working model after the first month of working from the office will be hybrid
• Great place to work: central and modern office 
• Opportunities to learn: budget every year for training, languages platform, e-learning platform, dedicated development program…
• Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field
• Health care