Back to jobsDevelop and maintain customer service relationships
Executing regular customer site visits, managing active cases, providing feedback on recent high priority incidents, raising any systems concerns on site.
Ownership of site cases, troubleshooting issues through to resolution.
Liaise with other Agfa Support Teams and third-party suppliers in maintaining services and resolving customer issues.
Attend all relevant meetings with a customer to review, capacity reports and end of life solutions and environments.
Capacity to take control of Service situations, including initiating escalation procedures and following through to customer satisfaction on allocated sites
Provide root cause analysis and improvement recommendations for priority 1 and 2 Incidents.
Drive additional service requests working closely with customers to deliver optimal service.