Manufacturing Customer Quality, Manager

The Manufacturing Customer Quality Manager is responsible for leading customer quality performance within the manufacturing environment. This role serves as the primary interface between manufacturing sites and customers on quality-related matters, ensuring customer requirements are understood, implemented, and consistently met. The position drives customer complaint reduction, manages customer audits and scorecards, and leads corrective and preventive actions to protect customer trust and brand integrity. 

Reporting to the Director, Manufacturing Quality the Manufacturing Customer Quality Manager owns the day to day customer rejections, customer complaints, consumer complaints, and the corrective action follow through for each of these processes.