Senior Call Center Manager

The Senior Call Center Manager provides leadership for a high-volume reservations operation that generates approximately $7M annually and accounts for 36% of total room revenue. Because Rooms revenue is a primary driver of the organization’s financial performance, this role is accountable for optimizing conversion, staffing, and service standards while delivering a consistently high-quality guest experience.

The Senior Manager oversees day-to-day operations, leads and develops their team, and partners with Revenue Management and Operations to align demand, staffing, and performance. This role plays a key part in ensuring the call center remains a reliable, efficient, and growth-oriented revenue channel.