TikTok Shop - Logistics Operations Manager, TikTok Shipping Italy (Milan)

About the Team The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimise their operational efficiency.

We are looking for an experienced logistics operations manager to manage the overall carrier performance in Italy.

Responsibilities

• Responsible for managing the end-to-end logistics performance of a designated operating flow, ensuring execution from paid order to final delivery.
• Managing capacity allocation, partnering with procurement, finance and strategy teams to align on forward thinking approaches that reduce cost and leadtime.
• Working with cross functional teams and external suppliers to consume data and supply data, improving operational intelligence. Managing the throughput and capacity handover.
• Identify pain points, highlight challenges and recommend optimal solutions to deliver against KPI's. Build procedures and systems to gain better E2E performance for merchants and customers.
• Solutions include but are not limited to internal system features, suppliers platforms, driver facing applications, internal shipment tracking software, consolidation operations network design, warehouse management system.
• Coordinate with internal and external teams, write business recommendations to propose change and ensure designed solutions are launched as planned with quality in mind.

Minimum Qualifications:

• Bachelor's degree or above, more than 5 years of working experience in the UK/EU e-commerce warehousing and fulfillment industry. Familiar with FM consolidation, MM and LM or E2E Warehouse Operations.
• A previous stakeholder working or driving system changes, building from scratch is a bonus, including allocation models and FM consolidation network design.
• Data oriented with experience in creating logical planning models based on validated assumptions, with a preferred skillset in SQL or Python.
• Able to write comprehensive documentation, having prepared business cases with recommendations for significant changes is a must - (Case Review/Light BRD might be requested on interview).
• Fluent in English; Fluent communication in Italian is also required to better communicate with Italian merchants and vendors.

Preferred Qualifications

• Solid working experience in platform logistics within Europe, with deep understanding and working relationships with major courier companies;
• Fair understanding of e-commerce marketplace operation and governance policy;
• Able to do short-term business travel within Europe and UK;