Service Delivery Manager

ECI has an exciting opportunity for an experienced Service Delivery Manager to join our London team. In this role, you will act as a shared resource supporting multiple clients, ensuring that daily service operations run smoothly while maintaining high standards of client experience and service quality. The SDM will provide operational support & work closely with Global Service Delivery resources & will primarily provide support for the regional client management teams in London (Account Management, Regional Engineering & CTMs). ITIL understanding & best practices will be critical.