Job Description
Location Overview
Join our team in Aman Rosa Alpina. Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's UNESCO-protected Dolomites, celebrating the history of the property while uniting it with Aman's philosophy.
As a Reservation Agent at Aman Rosa Alpina, you are the first point of contact for our guests. You are more than a booking coordinator; you are an architect of the Aman experience. You will manage inquiries with grace, precision, and a deep understanding of the unique luxury offerings of the Dolomites, ensuring every guest journey begins with seamless, personalized service.
Key Responsibilities
Guest Consultation: Handle all incoming room reservation inquiries via phone and email, providing detailed information about the property, room categories, and seasonal experiences.
Relationship Management: Build rapport with high-net-worth individuals and travel partners, ensuring their specific needs and preferences are meticulously recorded.
Revenue Optimization: Proactively upsell room categories and promote additional services (Spa, Dining, Heli-transfers) to enhance the guest stay.
Precision Entry: Maintain the highest level of accuracy in the Property Management System (PMS), ensuring all guest profiles, billing instructions, and special requests are flawless.
Collaboration: Work closely with the Front Office and Concierge teams to ensure a smooth transition from the booking phase to the guest’s arrival.
Requirements & Skills
Language: Fluency in English and Italian is essential.
Experience: Previous experience in luxury hospitality (4 or 5-star environments) or a high-end travel agency.
Tech-Savvy: Familiarity with hospitality software (e.g., Opera, Protel, or similar PMS) and Microsoft Office.
Soft Skills: Exceptional communication skills, a "can-do" attitude, and the ability to remain calm and elegant under pressure.
Detail-Oriented: An eagle eye for detail—nothing slips through the cracks, from a dietary requirement to a preferred pillow type.