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Product Solutions Consultant, Policy, gTech Ads CX (English, Mandarin)
Posted Today
Job Description
- Prioritize and deliver outstanding customer experience throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies and partners.
- Apply the product expertise solving complex technical customer issues and escalations and carrying out strategic projects.
- Analyze data and insights to create action plans to solve issues at the root cause for our top customers focusing on knowledge management, operational improvements, account reviews and product adoption.
- Partner with our Sales and other cross-functional partner teams (as applicable) to own and continuously improve the journey of all clients across, resolve complex issues and understand the customer pain points.
- Share insights and provide expertise to our partner teams to support product and process improvements.