CLUB ATTENDANT

Objective: Assist members to achieve their wellness needs and ensure fitness area is clean and safe.

Reports To: Fitness Director/Assistant Fitness Director

Criteria: Customer service experience and fitness knowledge preferred Red Cross CPR/AED certification required within 60 days of hire.

As an AFF team member, responsibilities include, but are not limited to:

• To get and keep members.
• Perform duties according to the companys mission, vision, pillars of success, service standards, and business philosophy, and continually provide optimal performance for net member growth, retention, and club profitability.
• Provide the highest quality of customer service to all members by greeting them with a welcoming, friendly, energetic, and positive attitude at all times. Use members names as often as possible.
• Embrace and follow the company Service Standards, the guidelines outlined in the AFF training and policy manuals, and any applicable department- specific team handbooks.
• Know the clubs emergency response protocol and be prepared to act. Exercise sound judgement with safety as a priority.
• Arrive to work 5 minutes early. Wear department-specific uniform.
• Actively participate in all department and club mandatory meetings.
• Be a team player by contributing to both club and organizational goals.
• Maintain open and honest communication with the team, partnering together as fitness professionals.
• Read and sign the communication log.

As a Fitness Attendant team member, responsibilities include, but are not limited to:

• Enforce all rules and regulations.
• Observe fitness area to ensure member safety.
• Instruct members and assist as necessary on proper, and during, the use of equipment.
• Clean and maintain the fitness equipment and fitness areas.
• Create and develop relationships with members to assure satisfaction with AFF.
• Advise and direct members how to utilize membership amenities to achieve their goals.
• Promote club/company programs and interests.
• Anticipate needs of members and take action accordingly.
• Perform other duties as reasonably assigned.