IT Service Management Director

The Information Technology Service Management (ITSM) Service Desk Director is a leadership role responsible for the strategic direction, operational performance, and cultural vitality of The Kendal Corporation’s centralized IT service desk function. This individual serves as the primary service delivery executive for all managed service operations across all business entities affiliated with the Kendal System, ensuring that every ticket, every interaction, and every escalation reflects the highest standards of technical competence and human-centered care.