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Omni Coordinator
Level 7, 11 Eastern Road, South Melbourne, VIC, 3205Posted Today
Full-timeonsite
Job Description
At Levi Strauss & Co., we’ve always done things our own way—and we’re looking for people who do the same. We’re seeking an Omni Coordinator who’s curious, organised and ready to make an impact across our digital channels. This role is all about bringing the Levi’s® experience to life online—supporting flawless execution, strong product storytelling and a seamless customer journey across every touchpoint.
Key Responsibilities
- Coordinate and execute promotional uploads and campaign setup across digital platforms, ensuring alignment with pricing and marketing strategies
- Perform quality assurance on all product uploads (descriptions, attributes, images, video, colour references) to ensure accuracy and timeliness
- Maintain and update website and platform content via the CMS to ensure consistency and currency
- Monitor and quality control site performance daily across browsers, devices, and operating systems
- Identify, troubleshoot, and resolve site issues in a timely manner
- Liaise with Customer Service and Distribution teams to resolve customer-related issues
- Maintain appropriate inventory levels aligned with promotional activity in collaboration with Merchandise Planning
- Deliver daily, weekly, and monthly KPI reporting, providing insights and recommendations based on data trends
- Coordinate with external agencies (SEO, customer service, content) to optimise digital performance
- Manage SEO activities in partnership with external agency
- Manage and optimise AI chatbot content, including use cases and regular review of customer queries
- Contribute to omni-channel and digital transformation projects, including project coordination, stakeholder engagement, training, and continuous improvement
- Provide input into process improvements, system enhancements, and customer experience initiatives
Previous Experience
- Experience in eCommerce, digital marketing, or a related field
- Strong attention to detail with the ability to manage multiple priorities and deadlines
- Data-driven mindset with strong analytical capability
- Experience with eCommerce platforms, CMS tools, and analytics platforms (e.g. Google Analytics)
- Understanding of digital best practices and customer experience principles
- Advanced Excel skills (e.g. VLOOKUP) preferred
- Exposure to Zendesk or similar customer service platforms (desirable)
- Strong communication and stakeholder management skills
Key Attributes
- Highly organised with a proactive approach to work
- Strong problem-solving skills with a continuous improvement mindset
- Adaptable and comfortable working in a fast-paced environment
- Collaborative team player with a strong sense of ownership and accountability
Why Join Us?
- Join a brand that stands for originality, self-expression and making an impact
- Be part of a team where ideas are welcomed, ownership is valued and collaboration matters
- Grow your career with a global brand that’s committed to inclusion, innovation and doing what’s right