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Client Services Lead - Talent Acquisition | Porto, Portugal (Hybrid)
Posted 6 days ago
Job Description
Apply by May 27th 2026
Your Workplace
ManpowerGroup Talent Solutions
N/A, Portugal
Hybrid
Your Day-to-Day
Contract type
Employee
Experience level
Mid-level
Full-Time (40 hrs/wk)
Your Rewards
The CORE (Center of Recruiting Excellence) Client Services Lead is responsible for leading, developing, and optimizing a high-performing recruitment delivery team within a fast-paced, high-volume environment. This role plays a critical part in ensuring operational excellence, delivering an exceptional candidate experience, and strengthening the partnership between the recruitment team and client stakeholders.
This individual will act as a strategic, data-driven advisor, leveraging performance insights to influence decisions, improve processes, and align recruitment delivery with business objectives.
We are looking for a tech-savvy, proactive leader with strong CRM expertise, capable of driving performance through data, systems, and people. The ideal candidate brings a balance of hands-on leadership, analytical thinking, and client-facing influence, along with a continuous improvement mindset. Experience with financial planning or budget management is a strong plus.
Your responsibilities
Key Responsibilities
Team Leadership & Development
- Lead, mentor, and develop a team of 10+ recruiters, with expected growth to 20+
- Foster a high-performance, accountable team culture through coaching, feedback, and motivation
- Create and implement individualized development plans to strengthen team capability
- Drive engagement, resilience, and consistent achievement of KPIs and sourcing goals
Operational Excellence
- Oversee day-to-day recruitment operations across full lifecycle hiring (sourcing through offer stage)
- Ensure efficient and scalable processes in a high-volume, fast-paced environment
- Maintain high standards for candidate experience and delivery quality
- Proactively identify workflow gaps and implement process improvements
Client Partnership & Stakeholder Management
- Act as the primary point of contact for client escalations and critical issues
- Build strong, trusted relationships through clear communication and active engagement
- Partner with stakeholders to align hiring priorities and delivery expectations
- Influence client decisions through data insights, market trends, and strategic recommendations
Data, Reporting & Insights
- Monitor and analyze performance using data sets, metrics, and KPIs
- Deliver regular reporting and insights on team performance and hiring outcomes
- Leverage data to identify trends, risks, and opportunities for improvement
- Utilize tools such as CRM systems, ATS platforms, and Excel (including pivot tables) to drive decision-making
Performance Management & Continuous Improvement
- Develop and execute performance improvement and action plans when needed
- Lead Quarterly and Annual Business Reviews (QBRs/YBRs), presenting data-driven insights
- Implement continuous improvement initiatives to enhance efficiency and results
- Collaborate with global CORE teams to share best practices and drive consistency
Key Success Competencies (Soft Skills)
- Leadership & Coaching: Ability to develop, inspire, and hold teams accountable
- Communication & Influence: Strong client-facing presence with the ability to influence decisions
- Analytical Thinking: Data-driven approach to problem-solving and decision-making
- Tech Savviness & CRM Fluency: Confidence navigating recruitment systems and leveraging technology for efficiency
- Proactivity & Ownership: Anticipates challenges and takes initiative to drive outcomes
- Resilience & Adaptability: Thrives in a fast-paced, evolving environment
- Collaboration & Global Mindset: Works effectively across teams, regions, and cultures
- Business & Financial Awareness: Understands the connection between recruiting performance and business impact (nice to have)
What Success Looks Like
- A high-performing, engaged recruitment team consistently exceeding goals
- Strong client partnerships built on trust, insight, and delivery excellence
- Effective use of data, CRM tools, and reporting to guide strategy and performance
- Continuous improvement in processes, efficiency, and hiring outcomes
- Clear, impactful communication through business reviews and performance reporting
Required skills
Qualifications & Experience
Required
- Proven experience as a Talent Acquisition or Recruitment Lead managing teams of 12+
- Strong experience recruiting and sourcing in high-volume, fast-paced environments
- Expertise in full lifecycle recruitment (sourcing through offer negotiation)
- Strong CRM and recruitment systems knowledge (ATS/CRM tools required)
- Experience working in highly metrics-driven environments with data analysis responsibilities
- Demonstrated ability to analyze data sets and translate insights into actionable strategies
- Track record of motivating teams to meet and exceed KPIs and performance targets
- Excellent communication and stakeholder management skills
- Strong organizational, prioritization, and time management abilities
- Proactive, resilient, and results-oriented mindset
Preferred
- Experience in an RPO (Recruitment Process Outsourcing) environment
- Experience supporting global or multi-region recruitment teams
- Exposure to financial planning, budgeting, or workforce cost management
- Advanced reporting and analytics capabilities
What we offer
At ManpowerGroup, you will join a globally recognized organization with a strong reputation for innovation, quality, and delivering workforce solutions at scale. We offer a collaborative and performance-driven environment where leadership, accountability, and continuous improvement are valued. You will have access to advanced technologies, robust data tools, and ongoing professional development opportunities to support your growth. In addition, we provide a competitive compensation and benefits package, along with the opportunity to contribute to impactful work within a diverse and international network.
Associate degree / Diploma (or higher)
English, Portuguese (at least one required)
Skills
- Client Services
Talent Solutions combines our leading global offerings—RPO, TAPFIN-MSP, and Right Management—to provide end-to-end, data-driven solutions across the entire talent lifecycle. By leveraging our deep industry expertise and understanding of what talent values, we help organizations address their complex workforce challenges. From talent attraction and acquisition to upskilling, development, and retention, we deliver seamless services supported by best-in-class technology and extensive workforce insights, scalable across multiple countries. ManpowerGroup Talent Solutions is part of the ManpowerGroup family of companies, which also includes Manpower and Experis.
ManpowerGroup is an Equal Opportunity/Affirmative Action Employer (EO/AA) and welcomes applications from minorities, veterans, women, individuals with disabilities, and members of the LGBT+ community.
We’re here if you have any questions — just contact us below.
Ximena Espinoza
Contact email