Job Description
Global Merchant & Network Services (GMNS) brings together American Express' merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company’s payment network and manages bank partnerships globally.
Global Strategy and Operations (GSOP) is looking for a Non-Compliance Analyst focused on ensuring program governance and compliance oversight is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies
A key aspect of this role involves timely acknowledgement of requests submitted, tracking and reporting, ensuring adherence to consequence management requirements. This position will work closely with the Sr. Manager Non-Compliance to track progress and activities related to consequence management process goals and objectives for the GSOP organization
Serve as internal consultant and subject matter expert on the intake process for consequence management.
Collaborate with stakeholders to ensure all necessary requirements are captured to deliver high quality Non-Compliance Notifications to Third-Party Partners
Effectively track and manage noncompliance fee assessments across a global portfolio of Third-Party Partners
Provide reporting and dashboards on Consequence Management deliverables, due dates, and noncompliance fee assessments
Contribute to day-to-day management, drafting formal communications to Third-Party Partners, coordination and prioritization of requests, and carry out any additional duties to assist with overall process management
Strong advocate for the program, having the ability to identify impacts and propose solutions with a control focus
Highly self-motivated, results-oriented individual with strong relationship building skills and proven ability to work cross-functionally to influence and negotiate with other Blue Box entities and external partners
Significant experience in the payments industry. Knowledge of the Third-Party partners business preferred
Excellent oral and written communication skills
Ability to work effectively in a matrix-managed environment
Excellent analytical skills, demonstrated fact-based problem-solving and decision-making skills, and the ability to make tactical recommendations
Strong project management and organizational skills and ability to prioritize and participate in a variety of complex projects simultaneously while being flexible and adaptable to change
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.