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Job Description
- Define and execute the product goal and roadmap for the User Feedback ingestion platform, transitioning integrations from high-touch support to a scalable, self-service developer platform.
- Design, scale, and maintain high-throughput, highly reliable ingestion APIs and pipelines capable of processing feedback signals at Google scale.
- Lead the onboarding strategy for Google product teams, enabling them to integrate the feedback "front door" into their applications and directing the migration from legacy ingestion systems.
- Define and monitor key performance indicators (KPIs) for platform adoption, ingestion velocity, and data quality. Use data-driven insights to identify friction points in the developer integration funnel and prioritize platform improvements.
- Create developer portals, self-service configuration tools, and documentation to minimize integration friction. Partner closely with backend engineering teams in Hyderabad and collaborate with global partner product teams to ensure smooth integrations.