IT Field Support Technician

What will you work on?

Field Support Technician provides high-quality technical support to end-users through on-site and remote assistance. This role combines hands-on field support with service desk responsibilities, including installation, configuration, troubleshooting, and user assistance for hardware, software, networks, printers, mobile devices, and collaboration tools. The successful candidate will provide exemplary customer service, resolve incidents and requests efficiently, document solutions clearly, and work closely with IT colleagues and vendors to maintain reliable end-user services. 

How will you create impact?

• Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, mobile devices, videoconference equipment, and related software and peripherals. 

• Provide technical support through phone, email, ticketing systems, video conferencing, in person, and at remote sites or trade shows as required. 

• Diagnose and resolve incidents involving hardware, software, email, internet, VPN, printers, and local or wireless network connectivity. 

• Assist with the setup, support, and basic maintenance of LAN, WAN, wireless networks, and network devices such as routers, switches, and firewalls. 

• Guide end users through issue resolution using standard operating procedures and document incidents, resolutions, and knowledge articles within the ticketing system. 

• Monitor ticket queues and call volumes, prioritize responses appropriately, follow up on ticket status, and escalate major or complex incidents when necessary. 

• Support employee onboarding and offboarding activities, including device setup, account readiness, and access coordination. 

• Deliver user training and ongoing support for core applications, collaboration tools, and workplace technologies. 

• Maintain accurate hardware and software inventory records, generate support activity reports, and contribute to continuous improvement of IT support processes. 

• Collaborate with internal IT teams and external vendors while following ITIL best practices and staying current with evolving technologies. 

How will you fit into the team?

This position reports to: Senior Director, Information Technology EMEA

List direct reports to this position: N/A

What are your skills and experience?

• Bachelor's degree in computer science, information technology, or a related field is preferred.

• Minimum of 4 years of experience in IT field support or a similar role.

• Proven experience in installing, configuring, and troubleshooting hardware and software systems.

• Experience with network setup and troubleshooting, including LAN, WAN, and wireless networks.

• Familiarity with virtualization technologies such as VMWare.

• Strong knowledge of IT best practices and security principles.

• Successfully completed ITIL Foundations.

• Relevant industry certifications such as A+, Network+, MCSE, or CCNA are advantageous.

• Ability to plan, implement, test, and troubleshoot system software and hardware.

• Technical proficiency: Strong knowledge of hardware, software, and network systems, including installation, configuration, and troubleshooting. Familiarity with operating systems such as Windows and Mac, Microsoft Office suite, and networking protocols.

• Problem-solving skills: Ability to identify and diagnose technical issues effectively and propose appropriate solutions. Strong troubleshooting skills and the ability to analyze complex problems.

• Communication skills: Excellent verbal and written communication skills. Ability to explain technical concepts to non-technical individuals and provide user support in a customer-focused and friendly manner.

• Time management and multitasking: Strong organizational skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.

• Adaptability: Willingness to work in various settings and adapt to changing circumstances and technologies.

• Teamwork and collaboration: Ability to work well within a team, collaborate effectively, and contribute to a positive work environment.

Add Hashtag *e.g.#LI-Hybrid #Spinmaster is hiring #LI-MK1

The anticipated pay for candidate starts on 2500 Eur [Per Month]. The offered pay to a successful candidate will be dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, education, etc.

This job posting is tied to an open vacancy.

What you can expect from us:

Our mission is to Make Life More Fun with a vision to push the boundaries of innovation, creativity, and fun.

• Growth and Career Opportunities

• Flexible Work Hours

• Innovation, Collaboration and Fun

• Comprehensive Benefits

• Other fun Perks!

What’s it like to work here?

Spin Master is a fast-paced, hands-on organization that provides many great opportunities for impactful decision-making; though our challenging start-up atmosphere isn’t for everyone, we have a proven record of opportunities for future advancement and internal transfers for our passionate and results driven team.

Everyone is welcome in our sandbox and we are committed to an accessible and inclusive hiring process that provides reasonable accommodation to all applicants.

Spin Master strives to create an accessible and inclusive application and selection process and is committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team, by email at [email protected] and we will work with you to meet your accessibility needs.

We do appreciate all interest; however only those selected for interview will be contacted.